HomeMy WebLinkAbout091625 - WSF Monday Matters (Sept_ 15)ALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
Hello elected officials and other partners from ferry-served communities,
Here is this week’s weekly update. Please don’t hesitate to let me know if you have any questions.
Best,
Hadley
*****
WSF Monday Matters
Completed Sailings
For the week of Sept. 8 – Sept. 15 – we completed 98.37% of our 3,124 scheduled sailings. Of the 53 cancellations, 45% (24) were due to vessel-related issues, 21% (11) were due to crewing,
15% (8) were due to weather, 13% (7) were due to schedule resets (when a boat is so far behind schedule, we cancel a sailing to get it back on schedule, providing predictability for
customers), 4% (2) were due to other miscellaneous reasons, and 2% (1) was due to an emergency.
For comparison, during a similar period last year (September 8 – September 15, 2024), we completed 98.23% of our 2,829 scheduled sailings. Of the 54 cancellations that week, 59% (32)
were due to crewing, 26% (14) were due to schedule resets, 11% (6) were due to other miscellaneous reasons, and 4% (2) were due to emergencies.
Customer Service Alerts
For the week of Sept. 8 - 14 - our customer service team sent 123 rider alerts, received 2,688 customer calls, and fielded more than 190 written comments and emails related to reservations,
schedules, and fares.
WSF Weekly Media Highlights
Paws on deck: Washington State Ferries testing new pet policy <https://www.fox13seattle.com/news/washington-state-ferries-pet-policy> FOX 13
Interferry 2025: Ferries at the Crossroads of Regulation, Safety and Electrification <https://www.marinelink.com/news/interferry-ferries-crossroads-regulation-529790> MarineLink
Vessel Availability
We have now fully implemented our 18-vessel service this summer, allowing us to return to almost full domestic service – three years earlier than originally planned:
The reality of adding service: We’ll need to crew three more daily boats for this added service. While we've done a lot of hiring and career development in recent years, we will have
fewer available relief crew members. This could mean more cancellations due to a shortage of crew.
Hybrid Conversions/New Vessels/Terminal Electrification
New Vessels – Governor Bob Ferguson selected the $714.5 million bid from Florida-based Eastern Shipbuilding Group to build three new 160-vehicle hybrid-electric ferries. We will move
forward with the contracting process, following the first competitive bid for ferry construction in more than 25 years.
Terminal Electrification – Vessel charging system proposals have been reviewed and an award announcement is expected soon.