HomeMy WebLinkAbout111025 - Update on WSF's Ticketing and Reservations Modernization ProjectALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
Good afternoon San Juan Islands, Anacortes and Port Townsend/Coupeville partners:
I know I’m sending a lot of WSF updates today – apologies for all the emails!
I want to provide an update on Washington State Ferries’ ticketing and reservations modernization project. As you know, we did not meet our project launch timeline of fall 2025. Our
schedule did not fully reflect the time and resources needed to replace two systems that are nearly 15 years old, and process millions of transactions each year.
The new system was planned as a customized version of an existing vendor product. As we’ve progressed in project development, we’ve found that the new system requires more extensive
software development and hardware upgrades than anticipated. We've also identified additional needs related to integration with our current operations and other new IT systems.
What are we doing now?
We’re currently working with our vendor to re-evaluate the project’s schedule and scope. Unfortunately, we won’t have a clear and updated timeline for project implementation until this
evaluation is complete.
Additionally, we’re expanding customer engagement. We plan to demonstrate the new system with Ferry Advisory Committee members and customers through public meetings, as well as in-person
visits at terminals and on vessels. Depending on the updated launch date, we hope to have a few touchpoints with customers for gathering input on the new system.
When will we have an updated timeline?
We expect to have an updated project schedule by mid-December, after our review with the vendor and the WSF leadership team is complete. We know not having a defined project schedule
right now is frustrating. Taking this time now allows us to build a more accurate schedule and, ultimately, a better system for customers and employees.
What are the next steps?
Once we have an updated timeline, we’ll share it with widely. We appreciate your patience and understanding as we take this time to ensure a successful launch of the system, especially
for the Anacortes/San Juan Islands and Port Townsend/Coupeville vehicle reservations routes.
Please let me know if you have any questions.
Hadley
Hadley Rodero (she/her)
Deputy Director, External Relations – Planning & Community Engagement
Washington State Ferries
C: 206-818-3813| E: hadley.rodero@wsdot.wa.gov <mailto:hadley.rodero@wsdot.wa.gov>