HomeMy WebLinkAboutTicketing and Reservations Project - FAC Meeting - Wednesday, Feb. 11WSF UPDATED
RESERVATIONS SYSTEM -
PREVIEW
Wednesday, February 11, 2026
AGENDA
•WSF team introductions (3 min)
•Project overview (3 min)
•Reservations booking process (10 min)
•Additional project work (5 min)
•Question and answer (10 min)
ABOUT THE PROJECT
•Replace the existing, outdated
ticketing and reservations systems
for both customers and WSF staff.
•The new system is intended to do
the same things our current system
does.
•There are no changes to policies or
rules related to ticketing and
reservations.
•Working toward a late-2026 launch
•Community engagement coming
soon
PROJECT SCOPE
1.Customers – online systems for booking reservations, buying tickets, and
managing both tickets and reservations; terminal kiosk for buying tickets and
getting sailing information. Future - open payments, tap and go.
2.Terminal staff – hardware and software upgrades; point-of-sale system for
redeeming tickets and reservations, selling tickets.
3.Customer service and revenue control – back-end system for helping
customers manage tickets and reservations; communications tools for
service disruptions that impact reservation holders.
4.IT systems – upgraded systems for supporting WSF staff and customers,
interim phase between existing system and new one; security needs;
integration with our current operations.
WHAT WE'RE SHOWING TODAY
Please note
•These are recordings
•You may notice it running slower due to a non-production environment
•Developed for PT/Coup; Multi-destination reservations (Ana/SJI) coming later
•Will take questions/comments after the recordings
Customer tools
•Make a reservation (standard)
•Make a recurring reservation (business accounts)
•Terminal kiosk features
Employee tools
•Point-of-sale system
QUESTION & ANSWER
•What’s your initial reaction to seeing the
new system?
•What’s the first thing you noticed?
•What stood out to you?
•What felt different – good or bad – than
what you’re used to booking reservations
on the current system?
6
MAKE A RESERVATION
(STANDARD)
RECURRING RESERVATION
(BUSINESS ACCOUNTS)
TERMINAL KIOSKS FEATURES
TERMINAL KIOSKS TICKETS
POINT-OF-SALE SYSTEM
QUESTION & ANSWER
•What’s your initial reaction to seeing the
new system?
•What’s the first thing you noticed?
•What stood out to you?
•What felt different – good or bad – than
what you’re used to booking reservations
on the current system?
12