HomeMy WebLinkAbout030626 email - WSF Ticketing & Reservation Modernization ProjectALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
Good afternoon,
I’m writing to let you know that this afternoon Washington State Ferries issued a contract termination letter to Anchor Operating System, the vendor for the Ticketing and Reservations
Modernization project, so we will be looking for a new vendor.
While we’ve made great progress on replacing our existing ticketing and reservations systems, the project has seen many challenges, including two delays in 2025. We need to find a vendor,
or set of vendors, who can provide a reliable system that performs well for our customers and employees, and has the technical support needed for our daily operations.
Moving forward, we’ll restructure the project <https://wsdot.wa.gov/construction-planning/search-projects/ticketing-and-reservations-modernization> into smaller, more manageable components
to minimize risk and disruption to WSF operations. While we don’t yet have a clear timeline for project implementation, we anticipate that our customers will start having an improved
online experience in late 2027 or early 2028, at the earliest.
I want to recognize all the WSF employees who’ve worked very hard on this project, spending months working through challenges with the vendor. Much of the work completed with will still
be used, helping us start future project work on a solid foundation.
Lastly, I know this is disappointing news for customers and community partners who were looking forward to more modern, upgraded systems, especially those on our routes that take vehicle
reservations. This was not an easy or quick decision, but we’re confident that it is the best decision to ensure a successful project.
If you have any questions or comments, please don’t hesitate to reach out.
Sincerely,
Hadley
Hadley Rodero (she/her)
Deputy Director, External Relations | Washington State Ferries
C: 206-818-3813| E: hadley.rodero@wsdot.wa.gov <mailto:hadley.rodero@wsdot.wa.gov>