HomeMy WebLinkAbout031126 - VA moves to speed up community care appointment schedulingALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
The External Provider Scheduling system gives VA employees instant access to the scheduling systems of all community care providers who part
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NewsFlash
VA moves to speed up community care appointment scheduling <https://links-1.govdelivery.com/CL0/https:%2F%2Fnews.va.gov%2Fpress-room%2Fva-moves-to-speed-up-community-care-appointment-scheduling%2F/1/
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WASHINGTON — Technology that will help the Department of Veterans Affairs schedule community care appointments faster than ever before is now up and running at all VA facilities, and
VA will be expanding its use in 2026 so Veterans can more easily choose the health care they’ve earned.
The External Provider Scheduling <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.va.gov%2FCOMMUNITYCARE%2Fproviders%2FExternal-Provider-Scheduling.asp/1/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-
e13ba78ffad8-000000/pEVpgxtHnE7Y2TNaCDej2TQlnQGu_juigj0WBno_vCI=448> system gives VA employees instant access to the scheduling systems of all community care providers who participate
in this program. With that information, VA can immediately book appointments for Veterans that fit their schedules.
Today, 27,000 community care providers are participating in the EPS program covering 78 medical specialties. VA’s goal is to sign up thousands of additional community care providers
in 2026 as part of VA’s ongoing effort to deliver timely, Veteran-centered care. It costs nothing for providers to participate in EPS — community care providers can learn more <https://links-1.govde
livery.com/CL0/https:%2F%2Fwww.va.gov%2FCOMMUNITYCARE%2Fproviders%2FExternal-Provider-Scheduling.asp/2/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-e13ba78ffad8-000000/FDhbEz7UtjC7d49ezlO6uH4EE0355QLB6ZD
VyGVSMqs=448> here about how to participate.
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Without EPS, VA employees often have to make multiple calls to multiple community care providers and relay that information back to Veterans before a single appointment can be booked.
Under this traditional method, a single VA employee can only book a handful of community care appointments per day, and it can take days or even weeks to book a single appointment.
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FORWARD MARCH: During a medical emergency, Veterans should immediately seek care at the nearest medical facility. A medical emergency is an injury, illness or symptom so severe that
without immediate treatment, an individual believes his or her life or health is in danger. Veterans do not need to check with VA before calling for an ambulance or going to an emergency
department. During a medical emergency, VA encourages all Veterans to seek immediate medical attention without delay <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.va.gov%2FCOMMUNITYCARE%2Fpro
viders%2Finfo-EmergencyCare.asp/1/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-e13ba78ffad8-000000/Dw4VS73T8cC1QE-CHzoi9wbQUIY3G1tiwvqGEV_BGY0=448> .
VA offers yearlong community care authorizations for 30 services <https://links-1.govdelivery.com/CL0/https:%2F%2Fnews.va.gov%2Fpress-room%2Fva-offers-yearlong-community-care-authorizations-for-30-se
rvices%2F/1/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-e13ba78ffad8-000000/S1wilSWIBDoZC_mIQBj-LM8mG8hjBVkjgQZrxAXaF98=448>
VA recently announced it will improve Veterans’ access to health care by extending the length of new VA community care authorizations to one year for 30 standardized types of care <https://links-1.go
vdelivery.com/CL0/https:%2F%2Fnews.va.gov%2Fpress-room%2Fva-offers-yearlong-community-care-authorizations-for-30-services%2F/2/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-e13ba78ffad8-000000/I_W7JLOPm_D
Hz3GlMq6zHH-SfipkTMiIYNE8kuALYZY=448> . VA is now offering year-long community care authorizations for the following standardized types of care:
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Cardiology
Dermatology
Endocrinology
Neurology and Otology
Otolaryngology or ENT
Gastroenterology
Urogynecology
Addiction Psychiatry Outpatient
Family & Couples Psychotherapy Outpatient
Mental Health Outpatient
Nephrology
Neurology
Nutrition Intervention Services
Oncology and Hematology
Neuro-Ophthalmology
Oculoplastic
Eye Care Examination
Optometry Routine
Orthopedic Hand
Orthopedic General
Orthopedic Spine
Pain Management
Podiatry
Podiatry DS
Addiction Medicine Outpatient
Pulmonary
Physical Medicine & Rehabilitation (Physiatry)
Rheumatology
Sleep Medicine
Urology
Veterans are encouraged to contact their local VA Medical Center Community Care Office <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.va.gov%2Fresources%2Fabout-our-va-community-care-network-an
d-covered-services%2F/1/0100019cddb32dd9-ce82b90b-1eb2-4539-a042-e13ba78ffad8-000000/msRJPg5t6ZL5lhyVpuyTyEYWG6kwCsZVUrrSAkp64l4=448> for questions to see how these new updates may
affect their care. The change means Veterans referred by VA to community care for eligible standardized types of care will receive 12 full months of uninterrupted treatment at VA expense
before having to obtain a VA reauthorization.
Veterans will benefit from uninterrupted access to essential specialty services, allowing them to focus more on their health and less on navigating administrative requirements. Community
providers will be empowered to manage care with fewer administrative barriers and greater flexibility.
Prior to the change, some VA community care specialty referrals were reevaluated every 90 to 180 days, increasing the likelihood of interrupted or delayed care.
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About VISN 20 and NW MIRECC
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VA's NW MIRECC serves to improve the mental health and well-being of Veterans through research and dissemination of information to providers both within VA and the general public. VHA
continually evolves and cultivates ongoing cutting-edge medical research and innovation <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.mirecc.va.gov%2Fvisn20%2FAbout_NWMIRECC%2Fnwmirecc-histor
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Service Network (VISN) 20 serves Alaska, Washington, Oregon, most of Idaho, and one county each in Montana and California. Operating across three time zones over 817,417 square miles,
VISN 20 is home to 273 federally recognized American Indian and Alaskan Native tribes. Spanning 23% of US land mass, VISN 20 is the largest geographic region of VA. NW MIRECC brings
together complementary research, education, and clinical programs from VA Puget Sound (VAPSHCS) and the VA Portland Health Care System (VAPORHCS). The collaborative approach to mental
health research, education and treatment has had a profound impact on the lives of Veterans.
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VAPSHCS and VAPORHCS were commissioned by Congress and the VA as one of the first three MIRECCs in the United States <https://links-1.govdelivery.com/CL0/https:%2F%2Fgcc02.safelinks.protection.outloo
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to improve the quality of life and function of Veterans by developing, evaluating, and promoting the implementation of effective treatments for Posttraumatic Stress Disorder (PTSD)
and its complex comorbidities. PTSD comorbidities include the behavioral consequences of repetitive blast mild Traumatic Brain Injury (mTBI), Substance Use Disorder (SUD), chronic pain
(in particular, post-concussive headaches), cognitive impairment, and increased risk for neurodegenerative disorders (chronic traumatic encephalopathy [CTE] and Alzheimer’s disease
[AD]). VA MIRECC's provide for the improvement of the provision of health-care services and related counseling services to eligible veterans suffering from mental illness (especially
mental illness related to service-related conditions) through—
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* the conduct of research (including research on improving mental health service facilities of the Department and on improving the delivery of mental health services by the Department);
* the education and training of health care personnel of the Department; and
* the development of improved models and systems for the furnishing of mental health services by the Department.
As part of the VISN 20 NW MIRECC mission to enhance access to mental health expertise, the NW MIRECC collaborates and consults with other MIRECCs and Centers of Excellence, as well as
with other VA, Department of Defense (DoD), Federal, State departments of Veterans Affairs, community agencies, and experts. The close geographic proximity (40 miles) of DoD Joint Base
Lewis-McChord/Madigan Army Medical Center to VAPSHCS has provided an exciting opportunity to develop innovative and productive research, education, and clinical care collaborations
with DoD personnel that address PTSD and its associated conditions in their early stages in active-duty Servicemembers.
VA ranks as one of the nation's leaders in health research. Every year, thousands of research studies are conducted at VA medical centers, outpatient clinics, and nursing homes. For
example, the VA has:
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* Developed artificial limbs that allow amputees to have more independence and better quality of life
* Invented the cardiac pacemaker
* Performed the first successful liver transplantation
* Developed the nicotine patch to help people stop smoking
* Played a major role in the development of the CT/CAT scan to view the inside of the body
* Tested new drugs and treatments for diseases such as AIDS, Diabetes, Alzheimer's and Osteoporosis
NW MIRECC research studies significantly contribute to advancements in our understanding of medical problems that lead to health improvements for Veterans and civilians alike. Research
studies at NW MIRECC are currently enrolling Military Veterans, First Responders, Health Care workers, and Civilians in Seattle, Washington <https://links-1.govdelivery.com/CL0/https:%2F%2Fgcc02.saf
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VA Portland Health Care System (VAPORHCS)
Mail Stop: P3MIRECC
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Army, Navy, Marine Corps, Coast Guard, Air Force, and Space Force service members, including National Guard and Reserve components, and their families.
Vet Center Call Center 1-877-927-8387 (1-877-WAR-VETS) <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.vetcenter.va.gov%2FVETCENTER%2Fmedia%2FCall-Center-PSA.asp/1/0100019cddb32dd9-ce82b90b-1eb2
-4539-a042-e13ba78ffad8-000000/EcjxyKg5NTVA4d2-ZEqYi0BpOqtN7ZZLosRQmCwlr4Y=448> is an around the clock confidential call center where Veterans, service members and their families can
talk about their military experience or any other issue they are facing in transitioning after military service or trauma and get connected to their nearest Vet Center.
The National Suicide Hotline Designation Act authorized 988 as the new three-digit number for the National Suicide Prevention Lifeline. The Veterans Crisis Line can help even if you're
not enrolled in VA benefits or health care. Available 24/7: Dial 988 then Press 1, chat live (VeteransCrisisLine.net/Chat <https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.veteranscrisisline.net%
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