HomeMy WebLinkAboutWORKSHOP re EPL Update - SLIDES
Enterprise Permit & Licensing (EPL)
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2024
2026
2022
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how do we get there?
Stabilize data exchange between 3rd party applications (OnlineRME, Assessors Database, etc.)
Refine database configuration
Ensure all permits/cases are documented in EPL
Create and refine database reports
Start processing simple online applications via CSS
Document all processes to improve consistency
Formalize training for existing and new staff
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EH Accomplishments
~85% EH Programs Implemented
Septic Permits & Monitoring
Food Permits
Water Recreation Facilities
Code Cases
School Health and Safety
Septic Professional Certifications
Homeowner Septic Inspector authorizations
Configuration of case reports/standard letters
Documentation of Workflows
Interdepartmental Routing
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DCD ACCOMPLISHMENTS
Paper to Digital Grant
Surface tablets for field inspections
Real-time photos, videos, and inspection results
Fire Prevention Mobile software
Integrated fire code and automated reports
Obtained Tyler Business Module
Short-Term Rentals and yearly Commercial Business Inspections
Digital Building Permit Submittals
Building permit applications and plans submitted digitally (using additional software)
Entire workflow managed electronically through EPL
Customer Transparency
CSS portal integration
Permit status tracking for applicants including notifications
Visible inspection schedule and results
Operational flexibility
Can create new permit types and work classes
Implemented combination inspections
Planning team process improvements
Streamlining reports (in-process)
Configurable plan conditions within EPL
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CUSTOMER Self service (CSS) portal
Phase 1 – Completed (access to public records)
Phase 2
Configuration of Permit Applications
Configuration of CSS Navigator Tool
Integrated Payment Portal
Timeline:
Simple applications (STRs, Residential Mechanical, Temporary Food) – Fall 2026
Complex Applications (Septic Permits, BLDs, Subdivisions) – Paused
Complex applications may require additional tools integrated with EPL .
Requires extensive effort for implementation that we currently do not have budget and staff for.
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Today’s challenges
Online Applications
Client Paying for Permits
Not client friendly
Multiple steps
High-level of client frustration
Prone to errors
Refunds, costly in terms of staff time
Initial Tyler Investment did not include
Digital Reviews
Decision Engine
Fire Module
Doesn’t pay for itself
Business Module
Ongoing EPL Configuration/Refinement
Budget and Staff Constraints
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Upcoming Challenges
Digital Reviews
Loss of Laserfiche/EPL integration
Heavy Impact to Staff Doing Reviews
Complicated
Prone to Errors
Tracking Document Retention
Requires integrated e-review tool with EPL
Report Conversions
EPL will require current reports to be converted to a supported format
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Possible Solutions
Revise Tech Fee Resolution
Supports Strategic Plan
Reallocate tech fee funds to implement online applications.
May require future increase of tech fee to maintain system integrity
Delay Online Applications
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Tech Fee Fund
2025 Ending Balance - $199,193
$168,750 – Reserve for replacement.
$30,443 – After expenses & reserve saving.
2037 Ending Balance – $659,371
$393,750 – Reserve for replacement.
$265,621 – Excess for special projects, upgrades, & incidentals
Full online application implementation
~$100,000
Conversion of EPL Reports
~$50,000
Little room in budget for other upgrades & incidentals.
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Lessons learned
IT project management and executive support is essential
Documenting decisions and processes is essential
Dedicated database manager is essential.
Dedicated staff time is required.
Tech fee currently pays for system but likely cannot support future needs & goals.
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