HomeMy WebLinkAbout021814_ca01JEFFERSON COUNTY
BOARD OF COUNTY COMMISSIONERS
AGENDA REQUEST
TO: Board of Commissioners
Philip Morley, County Administrator
FROM:
Tracie Bick
DATE:
j t ll ll y
RE: Maintenance Agreement JAVS
STATEMENT OF ISSUE: - The purpose of this agreement is to provide a one year
service /maintenance agreement on the E4 Precision Court Recording System and Sony PCS -1
video conferencing system located in Jefferson County District Court.
ANALYSIS: This agreement covers service and maintenance for our video and audio
recording for District Court. Pursuant to RCW 3.30.070 the clerk of each district court shall
keep uniform records of each case filed and the proceedings. District Court uses JAYS to
keep records of all its court proceedings.
FISCAL IMPACT: Expenditure of $2,000.00 from the trial court improvement fund.
RECOMMENDATION: Execute the agreement as presented.
DEPARTMENT CONTACT: Tracie Bick
REVIEWED BY:
` � r
Morl y ounty AqTinisirator
Date
ifiVA�
January 29, 2014
Tracie Bick, Court Administrator
Jefferson County District Court
PO Box 1220
Port Townsend, WA 98368 -1220
Dear Tracie:
The expiration of your current agreement for maintenance covering the Precision E4 Recording
System is quickly approaching. Your current agreement is due to expire on February 28, 2014.
Enclosed please find a new agreement.
Please note that there is a slight increase in the fee due to previous additions of equipment that
were never factored into Maintenance Agreement rate at time of purchase, and the recent
addition of new upgraded equipment. A price decrease was also factored in due to removal of
Sony PCS -1 from the Agreement (see below). The previous regular rate was never increased
when those additional items were added under the coverage. If any questions, please don't
hesitate to contact me.
We are no longer covering any of the Video Conferencing Systems on our Safeguard
Maintenance Contracts. You currently have a Sony PCS -1. You will find this piece of equipment
is no longer listed in Attachment -A of your Agreement. Should you need service on this
particular piece of equipment, there will be a service charge of $115/hour (there is a one hour
minimum charge). Please note: we have eliminated trip /travel charges specifically for
troubleshooting and/or repair on your Sony PCS -1.
Should you have any questions regarding this change in coverage, please contact me at your
convenience via email, or phone, or in writing. My contact information is listed below.
To continue with the Safeguard Maintenance, Repair, and Support Agreement, please sign and
return to my attention by March 1, 2014. You may return the agreement by mail, by fax to 502-
244 -3311, or by email to SharonR@jays.com.
Sincerely,
Sharon Ramick
Contract Administrator
(502)489 -5133
Jefferson Audio Video Systems, Inc.
13020 Middletown Industrial Blvd.
Louisville, KY 40223
1- 800 -354 -5287
SMAINTENANCE, REPAIR, AND SUPPORT AGREEMENT
This Maintenance, Repair, and Support Agreement "Agreement" is entered into by and between Jefferson
Audio Video Systems, Inc. "JAVS" and the Jefferson County District Court located in Port Townsend,
Washington "Customer" for the period of March 1, 2014 extending through February 28, 2015.
WHEREAS, Customer is in possession of the JAVS E4 Precision Recording System(s) more particularly
identified in Attachment A "System(s)";
WHEREAS, JAVS is willing to provide the following maintenance, repair, and support services so as to
maximize the reliability of Customer's System(s) "Services';
NOW, THEREFORE, in consideration of the promises and mutual covenants contained herein, the parties
hereby agree as follows:
A. SERVICES
1. Tri- Annual Inspections. JAVS will perform a tri -annual inspection, review of the operational test
recordings and adjustments of each System for the JAVS built PCs /recorders, AutoLog software and
equipment if scheduled time to access the room and equipment is provided by Customer during regular
business hours. JAVS will provide user recommendations to Customer and a maintenance form detailing the
status of each System which includes key system information and hard drive capacity of the JAVS built
PCs /recorders.
2. JAVS Provided Equipment. JAVS will document and test each function/mode of the entire System(s)
which includes the automatic audio and video mixer /switcher, control boxes, microphones, cameras, time
and date generator, monitors, streaming servers, recorders, PA processors and speakers, private mode feed
muting, playback/presentation, assisted listening devices and conferencing to ensure proper creation of the
audio /video record and system operation.
3. JAVS Built PCs/Recorders. JAVS will inspect the system logs for errors, update the Windows Operating
System, hardware drivers, specific programs related to the capture and playback of the recording, and will
provide revisions to the installed JAVS software and to the JAVS recorders. A test of the JAVS supplied
CD /DVD drive will be performed to ensure Customer can create off -line back -up recordings. Hardware or
operating system malfunctions of the client - provided PC and/or client- managed network will be the
responsibility of the Customer. In addition, JAVS will repair JAVS built PCs /recorders as long as parts are
available. If JAVS built PCs /recorders are not repairable, Customer will be responsible for a percentage of
the replacement based on the age of the unit as follows: 0% for 0 to 12 months, 25% for 13 to 24 months,
50% for 25 to 36 months, 75% for 37 to 48 months, and 100% for 49 months and older.
4. JAVS AutoLog Software. A test of the JAVS software will be performed to ensure proper operation
including scheduling, interfacing with the AN mixer /switcher to activate system modes, starting and
stopping of recordings /sessions, publishing, and playback of the recording.
5. Help Desk Support. In the event of a System(s) malfunction or questions about system operation, the
Customer is encouraged to first contact the JAVS help desk by phone at 877 -528 -7457 or via email at
helndeskna jays.com Monday- Friday 8:00am to 5:00pm EST. Outside of regular business hours, Customer
may contact the local Safeguard Technician. Calls after 5:00pm local time will normally go to voicemail and
be addressed at the beginning of the next business day. JAVS trained help desk staff provides immediate
troubleshooting, training and diagnostics on common issues that can be resolved quickly. We also provide
on -line PC support and training through your Internet connection. If the issue requires an on -site technician
for repair, our help desk will gather the necessary contact information including: Contact's name, phone
number, city, room affected and a detailed description of the issue. The contact information is required for
JAVS help desk to log/track the issue properly, assign a priority level and dispatch the appropriate technician
for that location. Each of our technicians is equipped to train and customize the System(s) to your needs.
6. Response Times. In the event that an on -site repair is required to address a reported issue, a JAVS
Safeguard Technician will schedule a visit during regular business hours. The response time is conditional to
Customer's approved room and equipment availability and the severity of the issue, which is measured in
four priority levels: Urgent, High, Normal and Supportive. Any variation from the timeframes referenced
below will be discussed and mutually agreed upon by Customer and JAVS. For clarification, the priority
levels are described in the table below:
Priority
Example
Initial
On -Site
Level
Response *
Response
Urgent
Non - Recording System; inability to record audio; inability to
1 Business
2 Business
record judge, witness or attorney microphone(s)
Hour
Days
Faulty monitor, camera, microphone (other than Urgent Level
2 Business
3 Business
High
examples), or system mode not critical to recording;
Hours
Days
publishing; SDR; video conferencing
System adjustments to microphone or PA levels, camera
4 Business
5 Business
Normal
views and user settings; CaseViewer software
Hours
Days
Next scheduled
Supportive
Operational training or minor /preferred hardware or software
8 Business
maintenance or
user adjustments
Hours
other higher level
repair visit
*An "Initial Response" for the purposes of this Agreement is when a service ticket is opened and
acknowledged by JAVS help desk or JAVS Safeguard Technician.
* *An "On -Site Response" for the purposes of this Agreement is the time from when JAVS help desk or
JAVS Safeguard Technician logs the ticket and when the JAVS Safeguard Technician arrives to Customer's
agreed upon appointment for the initial on -site repair.
7. On -Site Repair. During the process of an on -site repair, the JAVS Safeguard Technician will attempt to
repair the faulty equipment dependent upon parts and courtroom availability. If the equipment is not
repairable in the field, either a loaner unit will be installed until the original equipment is repaired and
reinstalled or a permanent exchange will be put into service. If the failed equipment does not affect an urgent
priority level repair, then a loaner will not be required. If products or parts are no longer supported by the
original equipment manufacturer and deemed non - repairable, Customer will be responsible for the purchase
of a replacement product or part. If the failed equipment is listed on the obsolete list per Attachment B, then
JAVS will provide a quote to upgrade the affected product or part.
8. Modification of Operation. Occasionally a change of usage, operation or enhancement of operation is
desired by Customer. JAVS will provide a quote for the changes or enhancements. A requested change or
upgrade that is authorized by Customer and approved by JAVS, will be performed in accordance with agreed
specifications. Customer will purchase any additional hardware as may be required; the newly purchased
hardware will be covered by a one -year warranty period commencing with the completion of installation, but
will not extend the existing Agreement. Following the warranty period, Customer will have the option to add
the new hardware to the Agreement at a prorated rate if applicable.
2
9. Updates. At its option, JAVS may offer to include certain updates to the System(s) as part of this
Agreement. The inclusion of updates, if any, will be for software revisions and minor hardware. This will
assist JAVS to maintain a consistent level of engineering in every system and will promote compatibility
among the System(s). Updates will not include major equipment changes, such as microphones,. recorders,
cameras, hard drives, or operating system. Updates will be performed with Customer's approval.
JAVS will provide minor revision software updates for AutoLog — and other JAVS branded software.
Software updates must be compatible with the hardware installed and with the permission of the Customer.
B. EXCLUSIONS
Notwithstanding anything to the contrary elsewhere in this Agreement, JAVS shall have no responsibility
and/or liability in regards to the following:
1. Normal wear and tear items such as VCR's, Back -up UPS's, projector lamps, television picture tubes and
plasma displays.*
2. Consumable items such as batteries, video tapes, CD's, DVD's, printer paper, and print cartridges.*
3. Services, software, hardware, and Operating Systems that are no longer supported by a third party. **
4. Upgrades of recording systems which would transition from VCR's to digital recording or major software
version upgrades, such as AutoLog 5 to AutoLog 6 or Suite 7.
5. Vandalism (including inmate abuse), deliberate tampering with the System(s), intentional or unintentional
damage caused by other contractors /staff, attempted repair and/or maintenance by any personnel not employed
by JAVS. **
6. Repair or replacement of any equipment in the event of damage due to negligence or other claims covered by
Customer's insurance. **
7. Customer - provided or non -JAVS certified equipment, hardware, and software. **
8. Moving of equipment. **
9. Customer requested on -site advanced training. **
10. Repairs and/or service that requires reconfiguring JAVS equipment due to changes made by Customer's third
party hardware, network, anti -virus settings, or any local IP provider connection (i.e. change of IP address or
network configuration). **
11. Lost records or data recovery due to equipment failure, computer viruses or Customer user error.
12. Shipping delays for repair, loaner or replacement parts and equipment.
*Customer approval required for the purchase of a replacement part/product (no labor charge).
* *Customer approval required to perform services for the indicated Exclusions, which will be billed at
current labor rates plus parts and expenses if applicable.
C. TERMS
1. The effective date of this Agreement is March 1, 2013 and will continue for a period of one year
thereafter.
2. Fees: Payments. In consideration of JAVS provision of the Services, Customer pays a fixed fee of
$2,000.00 plus applicable Washington tax "Fee ". Payment of Fee will be made within 30 days from the
date of invoice.
3. A fee of $115.00 per hour (one hour minimum) will apply for each request for on -site service of video
conferencing codec units (i.e. Sony PCS -11, Sony PCS -1, Polycom VSX, Polycom, HDX, etc.). There will
be no extra charge of trip /travel fee for maintenance specifically for video conferencing unit.
4. Refunds. Refunds of Fees payable hereunder will be limited to a pro -rated portion calculated-per
business day of the total amount paid for the Agreement in the event that an agreed response time is not met.
The pro -rated portion of the Agreement Fees payable to Customer as a refund shall be limited to the number
of days required to respond that are in excess of the agreed response period. No refund shall be payable for
days that JAVS does not have access to the covered equipment. No refund shall exceed the value of the
Agreement. A request for a pro -rated refund payable to Customer for a decommissioned System(s) must be
received in writing.
D. NO WAIVER
WHETHER BY CHOICE OR NEGLECT JAVS FAILURE TO ENFORCE ANY TERM, EXCLUSION,
OR LIMITATION HEREIN SHALL NOT BE CONSTRUED OR INTERPRETED AS A WAIVER OF
JAVS RIGHT TO ENFORCE ANY TERM, EXCLUSION, OR LIMITATION CONTAINED IN THIS
AGREEMENT.
E. LIMITATION OF LIABILITY
JAVS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
AGREEMENT OR ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE
FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
F. DISPUTE RESOLUTION
ANY CLAIM, DISPUTE, OR CONTROVERSY, WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PRE - EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON
LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS AGAINST JAVS arising from or relating to
this Agreement, its interpretation, performance, or the breach, termination or validity thereof, the
relationships which result from this Agreement, including, to the full extent permitted by applicable law,
limitations of liability, indemnity, and relationships with third parties, JAVS advertising, or any related
purchase or service SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at http: / /www.arb- forum.com /, or via telephone at 800-
474- 2371).
ARBITRATION AND ALL RELATED PROCEEDINGS SHALL TAKE PLACE IN LOUISVILLE,
JEFFERSON COUNTY, KENTUCKY. Further, the arbitration will be limited solely to the dispute or
controversy between Customer and JAVS. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in a court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
ACCEPTED BY CUSTOMER
Jefferson County District Court
ACCEPTED BY JAVS
Jefferson Audio Video Systems
Signature Name Sharon Sharon Ramick
Title Contract Administrator
Date January 29, 2014
Customer contact for scheduling of maintenance /repair
=1 2
David Alvar, Chief C' A
ez
< %AFtF M> ATTACHMENT A
MAINTENANCE, REPAIR, AND SUPPORT AGREEMENT Page 1
Jefferson County District Court, Port Townsend, WA
City Vendor Part # Description
AUTOLOG AND DIGITAL RECORDERS
1 JAV- SW -AL7U
PrecisionPlus E4 Recording System
1 AVP -8420 N
JAVS Precision PLUS'"' E4 Audio Video Processor (NTSC)
- 8 Audio Input
1 JAV - REC7 -SS
- 4 Direct Channel Outputs
- 2 PA Outputs (1 +Noise and 1- Noise)
1 JAV- SW -S7S
- 1 Mix- Audio Ouput
1 JAV- SW -P7S
- 2 Video Input
1 JAV -HDE
- 2 Switched Video Output
1 JAV - REC7 -DRMK
Kit contains the following software:
1 JAV- SW-V7P
-JAVS MixerControlTM
1 XLR MIC BIG
Regular -Sized XLR input Cable for the Precision E4 and PrecisionPLUS E4 for
2 JAV- H915RM
JM96 & PRO42 Mics
1 CBL- 8410 -DC
Formed - Connector Breakout Cable (Digital Capture) For the AVP -8410.
1 JAV -E4RM
E4 Rackmount Kit with 2 Blanks
1 JAV -MDA3V
Three Output Composite Video MDA - Mini Distribution Amp
1 JAV- DTMC12
Desktop Cabinet (Black Powder Epoxy Finish)
- Locking Plexi Door
- 18.5 %x 21.125 "W x 23.625 "H
1 JAV -191B
Rack Mountable Power Strip (1RU)
1 JAV -D45
45 Watt Power Amplifier
1 JAV -AFS
DBX Dual Channel Advanced Feedback Suppression Processor
AUTOLOG AND DIGITAL RECORDERS
1 JAV- SW -AL7U
"AutoLog 7" Record Session Logging and Control Software
1 JAV - REC7 -SM
"Recorder 7 Standard" Audio/Video Recording Device
with Multichannel Audio Recording
1 JAV - REC7 -SS
"Recorder 7 Standard" Audio /Video Recording Device
with Stereo Audio Recording
1 JAV- SW -S7S
"Scheduler 7" Record Session Scheduling Software
1 JAV- SW -P7S
"Publisher 7" Record Session Publishing Software
1 JAV -HDE
Hard Drive Enclosure, 3.5" SATA to USB 2.Oe5ATA
1 JAV - REC7 -DRMK
"Recorder 7" Dual Rack Mount Kit
1 JAV- SW-V7P
"Viewer 7 Pro" Record Session Viewing Software
2 JAV- SW -WLAV
McAfee White List "SoliclCore" Antivirus for Suite 7 Embedded Devices
2 JAV- H915RM
Custom Clamping Rackmount for the REC7 Recorders
1 JAV- VS3100P
IP Audio /Video Encoder
- Built -in Server for Case Monitoring Centralized Logging Applications
1 JAV -FS108
Netgear 8 Port 10/100 Fast Ethernet Switch w /Auto Uplink.
<6^WWcaunwe =>
MAINTENANCE, REPAIR, AND SUPPORT AGREEMENT
Jefferson County District Court, Port Townsend, WA
Qty Vendor Part # Description
CONFERENCING
1 JAV -THAT2 Telephone Handset Audio Tap
ASSISTIVE LISTENING SYSTEM
1 JAV- WIRSYS90
MICROPHONES
2 JM -96C
JAVS Microphone in Cardioid Pattern
2 JM -96SC
JAVS Microphone in Broad Pattern
2 JAV -U891
Phantom - Powered Cardioid Condenser Microphone with
Touch Sensitive On /Off Switch for Push to Mute or Push to Talk;
PivotPoint output Connector.
1 PLX -JBE -R
Bench Conference Plexiglass used with two JM style microphones
JAV -CATSP
with record tally indicators (Not the USB Version)
2 PLX -1DE
C shaped desk top plexiglass mount for JM style microphones
2 JAV -PLX
Plexiglass Microphone Mount
2 JAV -JM -930
JAVS Microphone Universal Boundary
1 JAV - PLX- VPL -UB
Unbent plexiglass for JM930 style microphones
CAMERAS
2 JAV -7017
Low Profile Color Video Camera (NTSC)
2 JAV -VM550
Fujinon Smm to 50mm Varifocal Zoom Lens. With Filter
2 JCM4400
5" Light Duty Wall and Ceiling Camera Mount for JAVS Camera
1 PS2
JAVS Camera Power Supply - Multiple Cameras
CONFERENCING
1 JAV -THAT2 Telephone Handset Audio Tap
ASSISTIVE LISTENING SYSTEM
1 JAV- WIRSYS90
SounclPlus Courtroom Advantage Value System
-1 WIR TX90 - Combination Modulator and Emitter System
-3 WIR RX14 -2 - Headset Style IR Receiver, Two Channel
-1 WIR RX124N -Body Pack 4 Channel IR Receiver
-1 NKL001 - Neckloop
-1 HED 021 - Headphone
WIRES AND CONNECTORS
JAV -CATSP
CAT 5E Cable (Plenum)
25825
75 Ohm Video Cable, Plenum Rated
25291
Shielded Audio Plenum Cable
JAV -RJ45
ConnectorRJ45
JAV -BNC
Video Connectors, BNC
Wiremold Wire Channel
XLR3P /M /F
Microphone Connectors
ATTACHMENT A
Page 2
<6^F=EWL.) ^R =>
ATTACHMENT B
MAINTENANCE, REPAIR, AND SUPPORT AGREEMENT
NON - REPAIRABLE / OBSOLETE EQUIPMENT LIST
Note: This is a general list of known non - repairable or obsolete equipment. It is not an exhaustive list.
If you have any equipment listed it will be indicated on Attachment A.
Non - Repairable Equipment: (Equipment and/or pans that are no longer supported by the manufacturer)
Monitors
• All picture tube monitors
• Action, Axion, CL LCD monitors
• Dell PC Monitors
• ELO Touch Panel (models 5 years and older)
Cameras
• Sanyo VCC -5974, VCC -3964, VDC -2950
• Sony DXC -102, DXC -107
Presentation
• Elmo DT -50 and DT -70 presenter cams
• Projectors (models 5 years and older)
• ViewSonic N4 Up- Converter
• JVC and NAD Combination DVD Receiver
Other
• Old time /date generator boxes (external, non -JAVS)
Obsolete Equipment: (Equipment that is no longer reasonably available in a commercial marketplace)
JAVS Products
• CT -2
• CT -3
• CT -4 (does not include CT -4a or CT -4b)
• Legacy Precision Systems — mixer built into the AutoLog PC
VCR's / Media Players
• NEC VCR — AII
• Sony VCR — AII
• JVC VCR— All
• Buffalo Media Player
Computers
• AutoLog'" 6 logging software
• Vivotek IP Audio /Video encoder with AutoLog'" 6 (VS3100 & V57100)
• AutoLog'"" 5 PR /DR computer and software
• Any computer with an Operating System no longer supported by the manufacturer
• Any computer containing compatible hardware that is no longer available
• DBR made by Asus, model Pundit
• Control Center PC's Version 1 and 2
• MSI 2.0 Recorder (100MT & 1005)
Video Conferencing
• Sony PCS -1 and PCS -11 Codecs
• ISDN Codecs (Tandberg 500, 1000, 2000; Polycom ViewStation 128, 384, 512)
Note: Video Conferencing Equipment and Units are no longer covered under JAVS Safeguard
Maintenance
Polycom
Notification - Support coverage on your Polycom video conferencing product.
Please note: Polycom only offers product technical support to customers with active service or product
warrantees. Polycom requires the purchase of the first year warranty with the purchase of each video
conferencing system. Following the one year warranty, any support, firmware updates, and new features needed
from Polycom will require an active service agreement from a service partner purchased through an authorized
distributor.
ScanSource Communications is a Polycom support partner. JAVS is an authorized distributor allowed to purchase
Polycom support coverage from ScanSource Communications for up to five (5) years maximum.
ScanSource offers the following Polycom Premier coverage:
Unlimited telephone technical support
Polycom will provide access to expert technical support engineers who will assist in solving issues by
phone. The Polycom hotline is available during normal business hours in the designated support center's
local time, Monday through Friday, excluding national and local holidays recognized by Polycom.
Software Upgrades & Updates
Software Upgrades consist of major feature enhancements and /or functionality releases for Polycom
products. Software Updates are designed to correct a software error that prevents the installed system
from conforming to its published specifications. Customers are entitled to receive Software Upgrades &
Updates for their then current registered Polycom product upon Polycom's release.
Advance Parts Replacement
Polycom will provide expedited replacement of all covered, failed hardware parts. If Polycom's technical
support representative determines that a replacement part is required to resolve a hardware malfunction,
a replacement part will be dispatched on the same day for next business day delivery (subject to local
pick -up time restrictions for overnight services). Despite the foregoing, customs delays may affect actual
delivery time in certain regions. Customers are required to promptly return to Polycom any defective
parts identified for replacement.
Around -the clock video test facility
Polycom will provide access to Polycom's video test facility, 24 hours a day, 365 days per year. The video
test facility provides continuous motion and sound sources. Live face -to -face testing with a Polycom
support engineer is also available. Visit the Polycom web site at www.polycom.com for instructions and
numbers.
On -line Support
Polycom will provide access to extensive technical information on the secure Polycom Resource Center
(PRC) available via the Polycom Web site. The PRC provides technical tips, a search and query function on
the Polycom Knowledge Base, access to software downloads, a RMA resource page, soft -ware activation
assistance, a library of technology papers and product information, comprehensive 'how-to' videos, and
Frequently Asked Questions (FAQs).
Escalation Support
Polycom will provide access and involvement of higher -level engineering expertise for resolution of more
complex technical problems.
Rates:
Rates are based on a Polycom HDX7000 codec unit and does not include on -site service from JAVS.-One year
coverage is $995.00; three year coverage is $2,535.00. Rates will vary for other Polycom models.
Please note: If the codec unit has not had coverage for less than one year, a $400.00 reactivation fee will apply. If
the codec unit has not had coverage for more than one year, a $795.00 reactivation fee will apply.
To purchase:
Notify JAVS via email to SharonR @iays.com with your intent to purchase the Polycom Premier coverage. Include
the serial number of the unit (14 digit number located on the back of the unit), the model of the unit, and the end
user location. Example: Smith County Circuit Court, Courtroom 52.
Please note: The Polycom Premier coverage is separate coverage from the JAVS Safeguard Maintenance, Repair,
and Support Agreement as it is a third party service. The rates for the Polycom Premier coverage cannot be
prorated. In addition, a service visit fee of $115.00 per hour will be charged for each on -site service request of the
Polycom unit by a JAVS technician.