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HomeMy WebLinkAboutControl Room OperatorJob Title: Department: Division: Civil Service (Y/N): Reports to: FLSA Exempt (Y/N): BBP: JEFFERSON COUNTY Job Description Control Room Operator Sheriff s Office Uniform Support Services YES Superintendent of Corrections NO YES HIPPA: Level 4 Approved By: Human Resources Manager'., Approved Date: January 2018 J Summary: Employees in this classification, under direct supervision of the Jail Superintendent provide support to jail operations while operating the control center by performing all security functions in the Jefferson County Jail and performing clerical duties as assigned. Employees in this position are responsible for traffic flow in the jail of staff, inmates and visitors, including arrivals and departures, while providing visual and audio support to staff. Employees have routine contact with the public and other government officials in person and by telephone. Employee must react quickly and appropriately, especially in emergency situations. Work requires typing of forms and other documents in the overall processing of documents related to the corrections function. The work is performed within a maximum security detention facility. Employees are required to work various shift assignments. Control Room Operators will be assigned to work from the Jefferson County Jail Main Control. Employees may be required to sit or stand for prolonged periods of time. Essential Duties and Responsibilities: 1. Operate facility doors from the security control console, appropriate with established procedures. Maintain security of jail facility, confirming doors are secure at all times. 2. Limits law enforcement, public, and criminal justice access to the facility. Routes Deputies, inmates and other individuals to designated locations as necessary; summons outside assistance, patrol, fire and medical assistance as necessary. 3. Monitor security systems, including housing alarms, door position alarms, panic button alarms, and fire alarms. If an alarm appears on the display, the Control Operator notifies the staff on duty to check the area and determine the need to implement further emergency procedures. 4. Operate communication systems, including radio, intercom, E-mail, voice mail, and telephone. 5. Operate video monitoring systems through the use of multiple video cameras and monitoring screens. 6. Respond to requests and inquiries from the public, and government agencies about individuals incarcerated in Jefferson County Jail, following established procedures to assure confidentiality. Jefferson County Job Description: Control Room Operator Page 2 of 4 7. Operate computer systems including jail management software, and Microsoft Office software suite, and other Law Enforcement based programs. 8. Maintain various records and logs in electronic and paper formats that are generated during the course of business at the Jefferson County Jail. 9. Type various correspondence, forms, and/or reports and appropriately route correspondence, memos, faxes, and information to and from jail staff. 10. Accept, receive, receipt, and accurately account for money deposited for inmate bails, fees, or deposited to or released from inmate accounts. 11. Assists the Jail Superintendent with monthly financial reports, medical billings, preparing invoices for accounts payable, balance trust accounts, disbursement of fines, bail, restitution money, and commissary sales. 12. Assists the Jail Superintendent in preparing complete and accurate reports, concerning inmate population and jail functions as required by the Sheriff and/or State law. 13. Other duties as assigned. Supervision Received: Persons in this position are given discretion, within the scope of policy and regulations, in the routine performance of their duties; supervision and guidance are received from the Jail Superintendent, and Corrections Sergeants. Supervisory Responsibilities: This position has no supervisory responsibilities. Competency: To perform the job successfully, an individual should demonstrate competence in the following areas: Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with emotional topics. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication - Writes clearly and informatively; able to read and interpret written information. Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment free environment. Ethics - Keeps commitments; inspires the trust of others; works with integrity and ethically. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Jefferson County Job Description: Control Room Operator Page 3 of 4 Professionalism - Approaches others in a tactful manner: reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Initiative - Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Generates suggestions for improving work. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree. Must be at least 18 years of age. Must be a U.S. Citizen. Post -secondary education in a law enforcement field is desirable. Language Skills: Ability to read, analyze and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Ability to use a personal computer and software calculator, and other office equipment standard to areas of assignment and to adapt to new and/ or modified equipment which may be acquired. Jefferson County Job Description: Control Room Operator Page 4 of 4 Certificates, Licenses, Registrations: Valid Washington State Driver's License with a driving record free of serious or frequent violations and ability to maintain a valid license. Ability to successfully complete various required training classes and obtain certificates necessary for functional skills performance, maintenance and improvement. Must successfully pass a Personal Background Evaluation, Including a Polygraph test, Psychological Evaluation, and fingerprinting. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel, reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. Lift and carry up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office environment; noise level in the work environment is usually moderate.