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HomeMy WebLinkAboutDependency and Civil Program Manager JEFFERSON COUNTY Job Description Job Title: Dependency and Civil Program Manager Department: Juvenile and Family Court Reports to: Juvenile Court Administrator FSLA Exempt: No Union: UFCW BBP: No Salary Level: Grade 34 Approved by: Human Resources Manager �r e'��' Approved Date: October 2018 SUMMARY: Plans, develops, implements, monitors and analyzes a variety of dependency and civil (Becca)court program services within the Juvenile and Family Court ensuring delivery of services to children and their families according to best practices mandated or recommended by state, federal, and local grant requirements; i.e.,National and State CASA standards, State and Federal Child Welfare Laws, RCW's and WAC's,Indian Child Welfare Act Laws, State and Local Court Rules. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Under the supervision of the Juvenile Court Administrator(JCA), manages, coordinates and assigns the work of civil program providers, support staff, volunteers and interns. Provides training and coaching, provides input for performance reviews and may participate in the performance review process at the request of the JCA. Responds to complaints and issues involving the delivery of services pursuant to the civil area of the Juvenile and Family Court. Monitors Family Program Assistant and other program professionals' caseloads. Prepares administrative reports when requested and screens requests for staff training for presentation to the JCA. Under the supervision of the JCA coordinates and manages the day-to-day operation of the Jefferson County Volunteer Guardian Ad Litem (GAL)program in accordance with Jefferson County Policies and Procedures,the Juvenile Services Department policies, and the policies and procedures of the GAL Program,the Standards of the National CASA Association, and relevant statutes and court rules. Under the supervision of the JCA coordinates and manages the day-to-day operation of civil programs (Becca Bill)as set out in RCW 13 (13.34)and RCW 28 (Truancy). Plans, develops and implements the Family and Juvenile Court Improvement Plan project pursuant to grant requirements and participates in state level activity around the development, budget and sustainability of the project for Washington State and the local court system. Provides expertise to staff and volunteers and, at the request of the JCA, provides short and long-term planning for Dependency and Civil programming as a member of the management team assisting with strategic departmental planning. Drafts and/or updates policies and procedures for Dependency and Civil Programs to meet goals and objectives of the Juvenile and Family Court Department. Participates at the request of the JCA in budget preparation for general expense and grant funded programs as needed and related to Dependency and Civil Programs. Jefferson County Job Description: Dependency and Civil Program Manager Page 2 of 5 Represents the Dependency and Civil areas of the Juvenile Court in the community by developing and maintaining working relationships with social service agencies such as DSI-IS, State CASA, Superior Court Judges,Juvenile Court Administrators,and other Jefferson County service providers related to Dependency and Civil unit programs. Presents information and provides technical knowledge and assistance to mental health agencies, schools and other interested parties. Represents the court at various meetings,trainings and conferences throughout the State of Washington. Utilizes a variety of volunteer coordination and administrative skills to support the mission of providing a volunteer GAL for each child in foster care in Jefferson County. Utilizes a variety of volunteer coordination and administrative skills to support the mission of active and functioning Community Truancy Board volunteers pursuant to Title 28. Receives orders of appointment for GALS on dependency petition filings and assigns volunteer GALS to those cases as available; screens petitions for at risk youth, child in need of services and emancipation for eligibility. Oversees the support for assigned GALS around case planning, gathering of information, exploration of community resources,report writing, preparing to appear in court, etc. Attends court hearings for dependency as support to the GAL, and represents the GAL Program in the absence of assigned GAL. Attends court hearings for other Civil matters as a support for staff specifically providing Becca supervision; Attend Family Therapeutic Court as a FTC team member or may assign to other dependency and/or civil court personnel. Oversees the review and editing of the GAL's report; consults with the GAL about the contents of the report. Assures that support staff has distributed reports to parties. Provides oversight to the ongoing monitoring of the GAL's work,to provide support,consultation, and advice as needed. Recruits volunteers for both the CASA/GAL program and for Community Truancy Boards. In consultation with the JCA and after conducting appropriate interviews and background checks, accepts volunteers into the program, and provides their initial and ongoing required training. Assures that continuing education is made available to all volunteers through monthly training programs and through access to conferences,workshops and trainings provided by other organizations. After consultation with the JCA,removes or reassigns GALs from cases as needed. Serves on the DCFS Child Protection Team,the Family Therapeutic Court team, and serves as liaison between the GAL Program and the Guardian Friends of Jefferson County and Foster Supports. SUPERVISRY RESPONSIBILITIES: This position has supervision responsibilities over volunteer Guardian ad Litems. Jefferson County Job Description: Dependency and Civil Program Manager Page 3 of 5 COMPETENCY: To perform the job successfully, an individual should demonstrate competency in the following: • Working knowledge of the child welfare system,juvenile court, laws specific to dependency matters, laws specific to other civil cases such as Becca matters(truancy, ARY and CHNS); • Ability to read,understand, interpret and apply relevant county, state and federal statues,rules, administrative orders, and other relevant directives; • Knowledge of trends and best practices in advocacy and volunteer recruitment,training and retention; • Skill in courtroom presentation and participation in discussions around legal matters and protocols; • Ability to write departmental unit procedures for use by other staff; • Ability to organize and plan for successful project management; • Effective public speaking skills; • Demonstrated ability to train adults for volunteer and/or paid staff positions; • Demonstrated skill in editing,reviewing and producing written presentations and oral reports for internal and external audiences; • Knowledge and skill in applying correct grammar, spelling and punctuation to all written materials created for public record; • Skill in assessing, evaluating, analyzing, identifying and recommending solutions to complex problems; • Ability to function as part of a team, promote collaboration,willingly access resources and develop strong working partnerships with system partners and volunteers; • Knowledge of community resources,their referral processes, and services provided; • Demonstrated knowledge of, and empathy for, low income and diverse population groups; • Demonstrated respect for all people regardless of socioeconomic background, culture,religion, sexual orientation, disability or gender; • Ability to effectively develop, improve and facilitate ongoing training topics for volunteers; • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics; • Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; • Manages difficult or emotional customer situations in a professional manner; Responds promptly to customer needs; Responds to requests for service and assistance; • Maintains confidentiality; and otherwise acts in a professional manner; • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates appropriately in meetings; • Presents professionally in a courtroom environment; • Works within approved budget; conserves organizational resources; • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values; • Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity. • Follows through on commitments; • Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; • Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; • Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Jefferson County Job Description: Dependency and Civil Program Manager Page 4 of 5 • Follows instructions, responds to management direction; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan; • Shows initiative by asking for and offering help when needed. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Bachelor's degree from four-year college or university with major course work in psychology, sociology,counseling, social work or closely related field; and at least three(3)years of related experience,preferable working with children and/or families, working with volunteers; or Masters degree in psychology, sociology, counseling, social work or closely related field, and one year of related experience and/or training; One(1)year minimum experience working with children and/or youth required. Two(2)years experience in staff and/or volunteer supervision preferred. Experience in the fields of child abuse,child development,juvenile law and volunteer program management preferred. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures or standards, laws, or governmental regulations. Ability to write court reports, business correspondence,and policy and procedure manuals, as well as newsletter and newspaper articles. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to teach, coach and evaluate the work of staff. Ability to lead and facilitate groups. MATHEMATICAL SKILLS: Ability to do basic math,compile statistical reports, including percentages and averages. REASONING ABILITY: Ability to define problems, collect data, establish facts,and draw valid conclusions. Ability to understand data sets and analyze data in an effort to assist in data driven decision making.Able to evaluate and assess needs, developing and monitoring programs, preparing related reports. Ability to participate in short and long range planning. COMPUTER SKILLS: To perform this job successfully, an individual should have solid working knowledge of operation of a PC both desktop and laptop models; Explorer Internet software; Excel Spreadsheet software and Microsoft Word Processing software. Proficiency with Power Point and Publisher are desirable. CERTIFICATES,LICENSES,REGISTRATIONS: Valid Washington State Driver's License and operator insurance Candidates for this position will be required to complete a criminal and abuse/exploitation history for disclosure statement pursuant to Chapter 486 Laws of 87, Sections 1-5; Criminal arrest history or history of traffic offenses may be disqualifying. Position holder will be fingerprinted annually and maintain employment based on the results of background investigation. Jefferson County Job Description: Dependency and Civil Program Manager Page 5 of 5 OTHER KNOWLEDGE,SKILLS AND ABILITIES: Ability to have flexibility in work schedule. Duties occasionally include non-standard work hours. Knowledge of interviewing, counseling and group facilitation techniques. Basic editing and copy editing skills. Ability to coordinate a program using community volunteers and the ability to train, supervise and manage volunteers. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle,or feel objects,tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but constant. CAREER LADDER: This position is not part of a career ladder.