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HomeMy WebLinkAboutOperations Manager JEFFERSON COUNTY JOB DESCRIPTION Position: OPERATIONS MANAGER FLSA: Exempt-Administrative Department: Public Works UNION: Exempt Annual Hours Worked: 2080 Exempt Salary Grade: MGR19 HIPAA: Level 4 Approved date: September 2019 BBP: Yes Approved by: Ii,uman Resources Manager 1.0 MAJOR FUNCTION AND PURPOSE 1.1 Plans,organizes, directs and monitors the activities and operations of the Roads Maintenance Division of the Public Works Department. 2.0 SUPERVISION RECEIVED 2.1 Persons in this position are given significant discretion,within the scope of policy and regulations, in the routine performance of their duties. Supervision and guidance are received from the Public Works Director/County Engineer.Review and collaboration with the Public Works Director/County Engineer is required to successfully perform the duties of this position. 3.0 SUPERVISION EXERCISED 3.1 Persons in this position direct the personnel of the Division through reporting supervisors, such as the Road Maintenance Superintendent,Area Road Supervisor,Foreman, and Leads. Supervisory responsibilities include interviewing,providing hire recommendations, and training employees; planning, assigning, and directing work; appraising performance; evaluating and disciplining employees; addressing complaints; and resolving problems. Carries out supervisory responsibilities in accordance with the organization's policies, current labor agreements, and applicable laws. 4.0 SPECIFIC DUTIES AND RESPONSIBILITIES 4.1 Manages and participates in the development and implementation of goals, objectives,policies, and priorities for assigned programs. Utilizes principles of Maintenance Management to effectively develop and carry out a multi-year work plan with identification of proposed funding and scheduling. Evaluates timelines, staffing, and production levels.Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures. Works with supervisors to accomplish tasks and set minimum standards. 4.2 Contributes to sound management through financial planning, forecasting,budgeting, allocating resources, and monitoring division programs and budgets. Develops revenue models and cost/benefit analyses for road programs.Assures efficient and effective utilization of department personnel,funds, materials,facilities and time. 4.3 Develops, implements,modifies,and improves maintenance practices and procedures. Recommends and administers policies and procedures. Researches maintenance practices and procedures of other organizations or new technologies. Assures the success of day labor construction projects through appropriate planning, coordinating, scheduling, and training of subordinates in construction process and procedures. Establishes work rules and performance standards and evaluates the work of assigned staff. 4.4 Oversees and authorizes purchases and expenditures in accordance with Departmental policy. Plans, coordinates, specifies, and facilitates the acquisition of equipment, materials, and supplies for maintenance activities. Collaborates and coordinates with ER&R. Jefferson County Job Description: Operations Manager Page 2 of 5 4.5 Acts as Division liaison for risk management issues and provides leadership in workplace safety in accordance with County, WISHA, and OSHA safety requirements. Monitors for safety hazards and unsafe practices; participates in accident reviews;recommends corrective action when needed; organizes monthly safety/staff meetings. 4.6 Develops and directs the implementation of the overall Division training program. Monitors training and re-certifications for employees in the Road Maintenance Division and is pro-active in addressing training deficiencies. 4.7 Contributes to effective community relations. Responsible for systematic and successful approach to Departmental response to citizen complaints associated with maintenance practices or other issues. Collaborates with staff, other departments, citizens,public groups, and federal, state, and local agencies or authorities to bring about effective operation and improvement programs.Negotiates and resolves sensitive and controversial issues. 4.8 Coordinates with local, state, and federal agencies regarding environmental issues, emergency management, mutual support and assistance,joint planning efforts, grants, and other concerns.Acts as Public Works Liaison to Emergency Operations Center. Organizes,plans, and coordinates Department disaster response activities in cooperation with Emergency Management. 4.9 Reviews right-of-way permit applications. Ensures that work performed on the right-of-way is inspected for conformance with permit conditions and meets Departmental and other applicable standards. 4.10 Is available by phone to respond to 24-hour call out for emergency repairs to road system. Responds to incidents and emergencies outside normally scheduled work hours such as floods,earthquakes, windstorms, landslides and similar events affecting the road integrity and/or the safety of the traveling public. Coordinates operations during emergency situations. 4.11 Performs other duties as directed. 5.0 REQUIRED KNOWLEDGE,SKILLS AND ABILITIES 5.1 Knowledge of heavy equipment, including maintenance, and the designed working parameters and safety limitations of this equipment. 5.2 Ability to use a personal computer and software, calculator, and other office equipment standard to areas of assignment and to adapt to new and/or modified equipment which may be acquired. Proficient with database software, internet software,spreadsheet software, and word processing software. 5.3 Ability to apply common sense understanding to carry out instructions furnished in written, oral,or diagram form. Ability to define problems, collect data,establish facts,and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 5.4 Ability to apply knowledge of civil engineering, road building and maintenance techniques,bridges, stormwater systems, mechanics, and equipment/material specifications. 5.5 Ability to be a leader with strong interpersonal and organizational skills and possess a positive, business- like approach to problem solving.Ability to maintain a progressive working environment focused on productivity,teamwork,fairness, and accountability. Jefferson County Job Description: Operations Manager Page 3 of 5 5.6 Ability to maintain a high standard for accuracy, completeness, and efficiency in the preparation of reports and budgets. Independent and self-motivated to meet required deadlines while simultaneously completing other tasks. 5.7 Ability to plan, develop, and implement policies and procedures,and ensure compliance with local, state, and federal health and safety regulations and within the framework of the department. 5.8 Ability to read, analyze, and interpret common scientific and technical journals, financial reports,and legal documents.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write reports in a clear, effective,persuasive, and professional manner. Ability to prepare and/or direct preparation of,and present comprehensive reports,presentations,budgets and correspondence to top management, public groups,and/or boards. 5.9 Ability to work with mathematical concepts such as probability and statistical inference.Ability to apply concepts such as fractions,percentages,ratios, and proportions to practical situations. 6.0 COMPETENCY: To perform the job successfully, an individual should demonstrate competence in the following areas: Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service-Manages difficult or emotional customer situations; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills-Focuses on solving conflict,not blaming; Maintains confidentiality; Listens to others without interrupting;Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills;Participates in meetings. Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively;Able to read and interpret technical/legal information. Analytical Skills- Synthesizes complex or diverse information; Collects and researches data; Evaluates and develops alternative solutions and recommends methods,procedures,and techniques. Problem Solving-Identifies and resolves problems in a timely manner. Delegation-Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities. Managing People- Staff planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates'activities; Makes self-available to staff;Develops subordinates'skills and encourages growth; Solicits and applies customer feedback(internal and external);Encourages and builds mutual trust,respect,and cooperation among team members. Quality Management-Improves processes,products,and services; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics-Treats people with respect;Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values. Judgment-Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Jefferson County Job Description: Operations Manager Page 4 of 5 Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism -Approaches others in a tactful manner; Reacts well under pressure;Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quantity-Meets productivity standards; Completes work in timely manner; Works quickly. Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines;Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative-Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities;Asks for and offers help when needed. Innovation-Generates suggestions for improving work; Develops, designs, or creates new applications, ideas, relationships, or systems. 7.0 MINIMUM QUALIFICATIONS 7.1 Bachelor's Degree in Civil Engineering, Construction Management, or closely related field and six(6) years of progressively responsible professional/administrative experience in planning, design, construction, and/or maintenance of public works projects with an emphasis on road and street systems or equivalent experience in private sector contracting/construction management work, including three(3) years as manager or supervisor of a discrete work division with direct responsibility for performance of a team; or an equivalent combination of education and experience. 7.2 Ability to successfully complete various required training classes and obtain certificates necessary for functional skills performance,maintenance, and improvement. 7.3 Valid Washington State Driver's License. 7.4 Current First Aid Card(ability to obtain). 8.0 WORK ENVIRONMENT/PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 8.1 Work is generally conducted in both an office and field environment. The job functions require the ability to safely move about on construction or maintenance work sites under inclement weather conditions, at any hour of the day or night. The employee is required to operate county vehicles. 8.2 While performing the duties of this job,the employee is frequently exposed to outside weather conditions. Employee will work on job sites that may involve exposure to heavy equipment, loud noises,dust and debris, and that require walking on uneven, rocky or rough ground. The employee is occasionally exposed Jefferson County Job Description: Operations Manager Page 5 of 5 to moving mechanical parts; high,precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate but may be loud when working around heavy equipment. 8.3 While performing the duties of this job,the employee is regularly required to sit; stand;walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Frequently required to use hands to: feel or handle writing utensils, computers and office supplies, operate equipment which require repetitive arm,wrist and hand movement. Occasionally required to stand, reach,climb, balance, stoop, kneel, crouch,bend or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision,peripheral vision and depth perception,the ability to adjust focus in order to detect problems, and perform work in limited light conditions. Hand-eye coordination is necessary to operate the equipment used in this position. Ensures the safety of employees and others in response to exposure to the hazards associated with this position. This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.