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HomeMy WebLinkAboutCommunity Development Technician I JEFFERSON COUNTY Job Description Job Title: Community Development Technician I Department: Community Development Reports To: Building Permit and Administrative Services Manager FLSA Exempt(Y/N): No Union: UFCW BBP: No Salary Level: Grade 23 Location: Castle Hill Approved By: Human Resources Manager t— — Approved Date: July 2020 SUMMARY: Performs essential duties associated with the administration of permitting processes in the Community Development Department. Performs a wide variety of customer service,operational, review, acceptance,processing, inputting, and tracking functions in carrying out the activities necessary to support the permit process, its customers,and the Community Development Department and septic and building functions within the Community Development Department and uses that knowledge to assist Departmental customer in applications,understanding land use processes, understanding permitting processes,and understanding the time frames and administrative steps involved in such processes. This position provides support to all functional units in the Department. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides customer service support through: • Responding to front counter customers, determining customer needs, and recommending appropriate steps. • Dealing with telephonic customer issues ranging from complaints to problem solving. • Providing technical support including;required inspections,public records requirements,referral to outside agencies, informational requests,administrative process definition,policy interpretation, legal authorities, record research, setback requirements, determination, road classification issues, and storm water management requirements. Performs daily operational procedures to include: • Preparation of service work area. • Calculate and collect fees including the handling of cash receipts and providing refunds. • Recognizing and collecting fees for surcharges, inspections,square footage and project valuation. • Research public records,processing titles,preparing invoices,and making transmittals to the Treasurer's Office. • Providing clerical support for a wide range of office tasks. Reviewing customer plans and documents to include: • Understanding and recognizing required documents in permit process applications. • Ensuring customers understand permit process documents,the authority for such documentation, and the content required for such documents. • Level of review determinations,plot plan/site requirements and minor use application requirements. Jefferson County Job Description: Community Development Technician I Page 2 of 4 Processing permit applications to include: • Processing permits on permit plan computer systems and updating required forms using MS Word and MS Excel. • Recording data, reviewing applications,tracking applications,calculating applicable fees, assigning districts to such applications, determination of licensed contractor status,application of water policy,filing of such applications,application checking and the determination of legal documents for such applications. Permit processing,filing,and tracking to include: • Organizing permit files, issuing permits,creating inspection records,reviewing applications for completeness, maintaining files,entering plan revisions for permit record and processing complete applications. • Tracking permit activities from first step to last step. • Issuing Certificates of occupancy,generating applicable reports, processing renewals, and reviewing compliance with regulations. Providing general technical expertise to include: • Use and explanation of construction terminology. • Limited legal understanding as it relates to permit process. • Understanding and communication of records system. • Understanding of permit process steps. • Cross trains between steps. • Cross trains between septic and building functions in the Community Development Department. Makes recommendations to Director in respect to improving Departmental efficiency and effectiveness by improving working relations between divisions. Works with other clerical staff to ensure that all telephone inquiries are answered with benchmarks established for customer service by Department of Community Development. Works with Director to improve Department of Community Development operating concepts,work processes, and other key administrative and customer systems. Combines with other Community Development clerical staff to ensure reception,telephone, and other customer service processes are delivered with benchmarks established by Department. Creates and maintains forms for use by staff,public, and advisory groups. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. MINIMUM QUALIFICATIONS To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree(GED);and two(2)years related experience and/or training in construction industry related subjects; or equivalent combination of education and experience. Jefferson County Job Description: Community Development Technician I Page 3 of 4 LANGUAGE SKILLS Ability to read and comprehend instructions and act accordingly.Ability to read and interpret documents such as Comprehensive Plans,Zoning Codes, Subdivision Ordinances and development regulations.Ability to write routine reports,correspondence, codes and ordinances. Ability to communicate complex or controversial issues or regulations to the staff and the public. Ability to effectively present information in on-on-one and small group situations to customers, clients,and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract,multiply, and divide in all units of measure, using whole numbers, common fractions,and decimals.Ability to compute rate,ratio, and percent. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but involved instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES,LICENSES,REGISTRATIONS Valid Washington State Driver's License OTHER KNOWLEDGE,SKILLS AND ABILITIES Knowledge of regulations to include: Ability to discuss applicable regulations with customer in respect to applications, discussion of administrative functions,general land use permit conditions,calculation of fee applicability, and assessment of setback requirements to applications. Ability to evaluate sewage disposal system requirements for applications. Certification as a Permit Technician or ability to obtain such a certification within one year of employment is necessary. Ability to learn office procedures and legal precepts relating to County standards. Knowledge of and ability to evaluate construction plans and specifications, and become familiar with terminology relating to construction work and code enforcement. Ability to attend and successfully complete courses of instruction intended to develop capabilities and/or enhance proficiency as an inspector. Self motivated to complete required deadlines while simultaneously completing other tasks. Proficiency in handling multiple,unexpected interruptions on an ongoing basis which pertain to the ability to create time for necessary tasks. Ability to apply new regulations to administrative processes. Ability to use standard office machines such as computer,photocopier, and calculator. Strong typing skills with a minimum typing speed of 40 wpm. Well developed knowledge of computers and associated programs including: Windows, EXCEL, WORD and working knowledge of computer peripherals and fax equipment. Proficient typing/keyboarding skills. Ability to establish and maintain effective working relationships with officials, staff, and the general public,to work with teams, and to creative problem solve with others. Jefferson County Job Description: Community Development Technician I Page 4 of 4 Ability to grasp new techniques and deal with rapid changes in events. Willingness to effectively utilize continuing education opportunities and to stay abreast of new developments,techniques, computer programs,equipment,etc. used in the performance of the position. Learn and understand standard policies and procedures of a variety of departments. Ability to remain calm and productive in stressful situations, mediation and negotiation skills are helpful. Skill in dealing with the public, developers,management, planners, staff, and representatives of other agencies in a pleasant manner. Ability to acquire basic knowledge to read legal documentation,plat maps, survey records,and other technical maps. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand,walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop,kneel,crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. CAREER LADDER POSITION This position is the entry level position in the Community Development Technician career ladder. The next level position is Community Development Technician II. The most senior level position is Community Development Technician III which is subject to budget authorization. Advancement to a higher level position requires meeting the requirements for the higher level position and a positive recommendation from the Department Director.