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HomeMy WebLinkAboutCommunity Development Technician III JEFFERSON COUNTY Job Description Job Title: Community Development Technician III Department: Community Development Reports To: Building Permit and Administrative Services Manager FLSA Exempt(Y/N): No Union: UFCW BBP: No Salary Level: Grade 27 Location: Castle Hill -' - Approved By: Human Resources Manager �— Approved Date: July 2020 SUMMARY: Performs a wide variety of senior level technical permitting functions in the Community Development Department. Performs critical customer service, operational interdepartmental, review, acceptance, processing, inputting, and tracking functions in carrying out the activities necessary to support the permit process, its customers and the Community Development Department. Trains and orients Permit Technician I's& II's. Understands all functions within the Community Development Department and uses that inter-functional knowledge to assist customers in applications, understanding land use processes, understanding permitting processes and understanding the timeframes and administrative steps involved in such processes. This position provides support to all functional units in the department. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides Customer Service Support Through: • Evaluation and training of Permit Technician I's& II's in respect to meeting customer service requirements. • Responding to customers in person, on phone and email, determining customer needs and recommending appropriate process steps. • Dealing with customer issues ranging from complaints to problem multi-task problem solving. • Providing technical support to customers and Permit Technician I's&II's including; required public record requirements, referral to outside agencies, informal requests, inspections, administrative process definition, policy interpretation, legal authorities, record research, setback requirement determination, road classification issues and stormwater management requirements. Performs Daily Operational Procedures to Include: • Ensuring Permit Technician I's& II's fully understand daily operational requirements. • Ensuring the retail/service work area is prepared for daily business. • Calculate and collect fees, including the handling of cash receipts, providing refunds and preparing invoices. • Recognizing and collecting fees for surcharges, inspections, square footage and project valuation. • Assist in gathering&compiling information for Public Records Requests. Researches and distributes information from official administrative records and transactions. • Insuring daily deposits,transmittals and monthly reconciliations are done in a timely manner. • Provide monthly, quarterly and annual reports. • Set up complaints cases and assist with compliance letters,meetings and site inspections. • Verification and research for Title Eliminations. Jefferson County Job Description: Community Development Technician III Page 2 of 4 Reviewing Customer Plans and Documents to Include: • Providing assistance to Permit Technician I's& II's in respect to especially complex customer plans and using such opportunities as training assignments. • Understanding and recognizing required documents in complex permit process applications. • Insuring customers understand permit process documents,the authority for such documentation and the content requirements for such documents • Level of review determinations,plot/site plan requirements, land area requirements and variance requirements. Processing Permit Applications to Include: • Auditing work of Permit Technician I's&II's to insure proper application completion. • Identifying permit plan issues to Community Development Technician for resolution. • Identifies training problems on permit plan to CDT for remedial training with Permit Technician I's and II's. • Troubleshooting complex permits on permit plan computer systems and updating required forms using MS Word and MS Excel. • Recording data,reviewing applications,tracking applications,insuring such applications comply with applicable regulations,calculating applicable fees,assigning districts to such applications, determination of licensed contractor status,application of water policy, filing of such applications, checking and determination of legal documents for such applications. Permit Processing,Filing and Tracking to Include: • Recommends new screens and permit steps to Community Development Technician for permit plan modification. • Audits files to insure Permit Technician I's&II's have required understanding of filing and tracking processes. • Organizing permit files,creating inspection records,reviewing applications for completeness, maintaining files and entering plan revisions for permit record. • Tracking permit activities from first step to last step. • Issuing of building permits,certificates of occupancy,generating applicable reports and reviewing compliance with regulations. • Verifying final building permits and archiving associated plans and MLA files. Providing General Technical Expertise to Include: • Training and orientation of Permit Technician I's&II's. • Handling of complex permit applications. • Use and explanation of construction terminology. • Limited legal understanding as it relates to permit process. • Understanding and communication of records system. Identifies cross training requirements between functions for new employees in insure Departmental process are well coordinated and uses of knowledge to effectively work with customers and new employees on Departmental problems and inquiries. Makes recommendations to Office Manager in respect to improving Departmental efficiency and effectiveness. Works with other clerical staff to ensure that all telephone inquiries are answered with benchmarks established with customer service by Department of Community Development. Works with Office Coordinator to improve Department of Community Development operating concepts, work processes,and other key administrative and customer systems. Backup support for the Office Coordinator. Provides training to new employees to insure concepts are understood and applied. Jefferson County Job Description: Community Development Technician III Page 3 of 4 Combines with other Community Development clerical staff to insure reception,telephone and other customer service process are delivered with benchmarks established by the department. Creates and maintains forms for use by staff,public and advisory groups. Other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. MINIMUM QUALIFICATIONS To perform this job successfully,an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); and three(3)years land use/permit process experience; including two(2)years as a Permit Technician II;or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend instructions and act accordingly. Ability to read and interpret documents such as Comprehensive Plans,Zoning Codes, Subdivision Ordinances and development regulations.Ability to write routine reports,correspondence,codes and ordinances.Ability to communicate complex or controversial issues or regulations to the staff and the public.Ability to effectively present information in on-on-one and small group situations to customers,clients and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract,multiply and divide in all units of measure, using whole numbers,common fractions and decimals.Ability to compute rate,ratio and percent. REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES,LICENSES,REGESTRATIONS Valid Washing State Driver's License ICBO APT Certification is required OTHER KNOWLEDGE,SKILLS AND ABILITIES Knowledge of regulations to include: Ability to discuss applicable regulations with customer in respect to applications,ability to verify zoning and land use classifications in respect to applications,discussion of administrative functions, assessment of special permit conditions,calculation of fee applicability and assessment of setback requirements to applications.Ability to evaluate sewage disposal system requirements for applications. Self-motivated to complete required deadlines while simultaneously completing other tasks. Proficiency in handling multiple,unexpected interruptions on an ongoing basis which pertain to the ability to create time for necessary tasks. Ability to apply new regulations to administrative processes, ie.,permit processes,planning processes and land use processes. Jefferson County Job Description: Community Development Technician III Page 4 of 4 Ability to use standard office machines, such as computer,photocopier and calculator. Strong typing skills with a minimum typing speed of 40 wpm. Well-developed knowledge of computers and associated programs including Windows, Excel,Permit Plan, Access,Word and working knowledge of computer peripherals and fax equipment. Proficient typing/keyboarding skills. Ability to establish and maintain effective working relationship with officials, staff, and the general public, to work in within the team,and to creative problem solve with others. Ability to grasp new techniques and deal with rapid changes in events. Willingness to effectively utilize continuing education and opportunities and to stay abreast of new developments,techniques,computer programs,equipment, etc.,used in the performance of the position. Learn and understand standard policies and procedures of a variety of departments. Ability to remain calm and productive in stressful situations,mediation and negotiation skills are helpful. Skill in dealing with the public,developers,management,planners, staff and representatives of other agencies in a pleasant manner. Ability to acquire basic knowledge to read legal documentation, plat maps, survey records and other technical maps. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,the employee is regularly required to use hand to finger, handle or feel and talk or hear.The employee frequently is required to stand,walk, sit and reach with hands and arms. The employee is occasionally required to climb or balance, stoop,kneel,crouch or crawl.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision,distance vision,color vision,peripheral vision,depth perception and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. CAREER LADDER POSITION This position is the most senior level position on the career ladder for Community Development Technicians and is subject to budget authorization.The entry level position is a Community Development Technician I. The second level position on the career ladder is a Community Development Technician II. Advancement to a higher level position requires meeting the requirements for the higher level position and a positive recommendation from the Department Director.