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Classic Coverage Extended Warranty, Preventative
Maintenance and Support Agreement
This Extended Warranty, Preventative Maintenance, and Support Agreement "Agreement" is entered into by and
between Justice AV Solutions "JAYS" and Jefferson County Superior Court "Customer" located in Port
Townsend, WA for the period of February 1, 2023, extending through January 31, 2024.
WHEREAS, Customer is in possession of the JAVS recording system(s) more particularly identified in
Attachment A "System":
WHEREAS, JAVS will provide the following Extended Warranty Coverage, Preventative Maintenance, Support,
and Services so as to maximize the reliability of Customer's systems(s) "Services;"
NOW, THEREFORE, in consideration of the promises and mutual covenants contained herein, the parties hereby
agree as follows:
A, DEFINITIONS
• CODEC-Technically known as the video conferencing unit (VCU), the codes compresses and
decompresses data for video signals.
• Extended Warranty -Coverage of JAVS provided equipment to include repair or replacement for a
specified period after the expiration of the original warranty.
• Preventative Maintenance (PM) -The scheduled cleaning and adjustment of JAVS provided systems as
outlined in the respective agreement.
• Service -The provision for onsite technical support, user training, and servicing JAVS provided equipment
as defined by the contract.
• Standard Travel -Travel within the contiguous 48 states and within a 150-mile radius (300 miles round
trip) of closest stationed JAVS service technician.
• Support -Remote phone and online troubleshooting and diagnostics.
• Travel Premium -Travel within the contiguous 48 states more than the 150-mile radius (300 miles round
trip) from the closest stationed JAVS service technician calculated as a round trip distance less standard
300 miles divided by 70 MPH times the applicable hourly rate.
• Warranty -Coverage of JAVS provided equipment to include repair or replacement for a period of 1 year
from the date of install.
B. SERVICES
Help Desk Support. In the event of a System(s) malfunction or questions about system operation, the
Customer is encouraged to contact the JAVS help desk by phone at 877-528-7457 or via email at
hel desk tr�'at°� c-nm Monday -Friday 8:00 am to 9:30 pm EST. Calls after 9:30 pm local time will
normally go to voicemail and be addressed at the beginning of the next business day. JAVS trained help
desk staff to provide immediate troubleshooting, training, and diagnostics on common issues that can be
resolved quickly. JAVS also provides online PC support and training through your internet connection. If
the issue requires an on -site technician, our help desk will gather the necessary contact information
including the: contact's name, phone number, city, system identification number, and detailed description
of the issue. The contact information is used by JAVS to log/track issues properly, assign priority levels
based on contract status, and dispatch the appropriate technician to the Customer's location.
Response Times. In the event that a component from Attachment A requires an on -site repair to address a
reported issue, JAYS will schedule a visit during regular business hours. The response time is conditional
to the Customer's approved room and equipment availability and the severity of the issue, which is
measured in four priority levels: Urgent, High, Normal, and Supportive. Any variation from the
timeframes referenced below will be discussed and mutually agreed upon by the Customer and JAVS. For
clarification, the priority levels are described in Attachment B.
3. Extended Warranty. Extended warranty is available on JAVS provided and installed equipment less
than 5 years old, based on the date of installation.
JAVS will provide and provision a prolonged warranty on JAVS supplied equipment, both of JAVS
manufacture and third party, outside of the manufacturer's standard warranty. JAVS will attempt to
repair the faulty equipment dependent upon parts and courtroom availability. If the equipment is not
repairable in the field, JAVS at its discretion, will either provide a temporary unit until the original
equipment is repaired and reinstalled, or a permanent exchange will be put in service. If the covered
equipment requiring repair is no longer available or deemed non -repairable, JAVS will be responsible for
the replacement product and all costs associated with its replacement.
Non -warranted equipment:
JAVS provided and installed equipment older than 5 years old, based on the date of installation.
JAVS will attempt to repair the faulty equipment, dependent upon courtroom availability. For non -
warranted equipment, the Customer is responsible for the cost of all repair parts, including shipping.
From time to time, non -warranted equipment may be deemed non -repairable. If the non -warranted
equipment is not repairable in the field, the Customer is responsible for the cost of the replacement
product(s). JAVS recorders older than 5 years old, are not eligible for repair involving part(s)
replacement and require the purchase of a new recorder at client expense.
For replacement items purchased from JAVS, JAVS will provide labor at no charge.
Components of Polycom Video Conferencing Codecs are included with this agreement. The
Codec unit has optional coverage directly through Polycom and is separate from this
agreement.
JAVS service technicians will perform updates on software as needed for the Polycom
Codec. However, JAVS service technicians can only provide feature updates to Polycom
Systems that have a current active Polycom Certificate of Coverage.
After the expiration of the initial warranty, separate support coverage is available through
Polycom. If the court wishes to renew the warranty, please reach out to
megan.molnar@jays.com to request a quote.
4. On -site Warranty Support. JAVS will provide on -site warranty services, which include removing
equipment and forwarding to the manufacturer for repair, installing loaner and/or new equipment as
deemed necessary by JAVS, and re -installing repaired equipment; on all products listed in Attachment A.
2
Preventative Maintenance. JAYS will perform a bi-annual inspection, review, and operational test of the
System and make adjustments as deemed necessary by JAYS. Preventative Maintenance includes
updating any System software and firmware as required. All Preventative Maintenance will be
coordinated and scheduled with a customer -appointed representative to occur during regular business
hours. JAVS will provide documentation to the Customer via a Preventative Maintenance form detailing
the status of each system which includes key system information and hard drive capacity of the System.
JAVS will document and test each function/mode of the entire System(s) which includes the automatic
audio and video mixer/switcher, control boxes, microphones, cameras, time and date generator, monitors,
streaming servers, recorders, PA processors, and speakers, private mode feed muting,
playback/presentation, assisted listening devices and audio/video conferencing to ensure proper creation
of the audio/video record and system operation.
C. EXCLUSIONS
Notwithstanding anything to the contrary elsewhere in this Agreement, JAVS shall have no responsibility and/or
liability regarding the following:
1. All video conferencing equipment, bandwidth, network stability, and call quality issues are the
responsibility of the court. *
2. Normal wear and tear items such as backup UPS batteries and projector lamps.
3. Consumable items such as batteries, CDs, DVDs, printer paper, and print cartridges.
4. Services, software, hardware, and Operating Systems that are no longer supported by a third party.
5. Upgrades of Systems that would transition from analog camera systems to digital, or major
software version upgrades, such as AutoLog 7 to AutoLog 8.
6. Vandalism (including inmate abuse), deliberate tampering with the System, intentional or
unintentional damage caused by other contractors/staff, attempted repair and/or maintenance by any
personnel not employed by JAVS. *
7. Repair or replacement of any equipment in the event of damage due to negligence or other claims
covered by Customer's insurance. *
8. Customer -provided or non-JAVS certified equipment, hardware, and software.
9. Moving of equipment. *
10. Customer requested on -site advanced training.
11. Repairs and/or service that requires reconfiguring JAVS equipment due to changes made by
Customer's third -party hardware, network, anti -virus settings, or any local IP provider connection
(i.e. change of IP address or network configuration, video conferencing connection issues) *
12. Lost records or data recovery due to equipment failure, computer viruses, or Customer user error.
13. Migration of Customer recordings for archival, retention, and restoration.
14. Shipping delays for repair, loaner, or replacement parts and equipment.
*Customer approval required to perform services for the indicated Exclusions, which will be billed at current
labor rates plus parts and expenses if applicable.
FEES/PAYMENTS for exclusions
A fee of $150.00 per hour (I-hourminimum) plus *Travel and expenses, will apply for each request for
on -site service for services not covered by this agreement. Travel time is defined as a portal to portal.
3
D. TERMS
1. Effective Date. The Agreement begins February 1, 2023 and will continue for a period of 1 year thereafter.
2. Fees, Payments._In consideration of JAYS provision of the Services, the Customer pays a fixed fee of
$8,167.00 "Fee" plus any applicable state taxes. Payment of Fee will be made within 30 days from the date
of the invoice.
BREAKDOWN OF MAINTENANCE FEE
Contract Period: February 1, 2023 - January 31, 2024
MAC-00284
Courtroom
Number/Location SID# System Description Maintenance Fee
Superior Court I
SID-01149
JAVS Centro CX Recording S stem
S 5,128.00
Superior Court
SID-01149
IMobile Cart Dresentation System
I S 3,039.00
Total $ 8,167.00
Note: A. JAYS reserves the right to review and recalculate fees associated with the service agreement
and adjust accordingly for the next contract period. Changes in the pricing of fees reflect added
coverage for new equipment and/or services not previously covered under the service agreement
and/or the removal of equipment that is no longer covered. This review is performed prior to the
delivery of the subsequent agreement and can affect your agreement fees for that period.
3. Billing of Excluded Services. A fee of $150.00 per hour (one -hour minimum) plus expenses will be
charged for any excluded services (Includes Video Conferencing Systems, see Section C.) requested by
the Customer for on -site support.
4. Refunds. Refunds of Fees payable hereunder will be limited to a pro -rated portion calculated per business
day of the total amount paid for the Agreement in the event that the agreed response time is not met. The
pro -rated portion of the Agreement Fees payable to Customer as a refund shall be limited to the number
of days required to respond that are in excess of the agreed response period. No refund shall be payable
for days that JAVS does not have access to the covered equipment. No refund shall exceed the value of
the Agreement. A request for a pro -rated refund payable to the Customer for a decommissioned
System(s) must be received in writing.
E. NO WAIVER
WHETHER BY CHOICE OR NEGLECT JAVS FAILURE TO ENFORCE ANY TERM, EXCLUSION, OR
LIMITATION HEREIN SHALL NOT BE CONSTRUED OR INTERPRETED AS A WAIVER OF JAVS
RIGHT TO ENFORCE ANY TERM, EXCLUSION, OR LIMITATION CONTAINED IN THIS AGREEMENT.
F. LIMITATION OF LIABILITY
JAVS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS AGREEMENT
OR ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
4
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST
DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
MAY NOT APPLY TO YOU.
G. DISPUTE RESOLUTION
ANY CLAIM, DISPUTE, OR CONTROVERSY, WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS AGAINST JAVS arising from or relating to this
Agreement, its interpretation, performance, or the breach, termination or validity thereof, the relationships which
result from this Agreement, including, to the full extent permitted by applicable law, limitations of liability,
indemnity, and relationships with third parties, JAVS advertising, or any related purchase or service SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE
NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the
Internet at http://www.arb-forum.com/, or via telephone at 800-474-2371).
DocuSign Envelope ID: BB658BFA-944D4FC2-A434-B2A511756329
ACCEPTED BY CUSTOMER
Jefferson County Superior Court
h
Signature J`
Name reg Brotherton
Title Chair, Board of County Commissioners
Date z (p Z 3
Phone # (360) 385-9384
Email gbrotherton@co.jefferson.wa.us
ACCEPTED BY JAVS
Justice AV Soolutions,,
Signature
Name Megan Molnar
Title
Date
Phone #
Email
ACCEPTED BY CUSTOMER
Additional Court Representative (ifreyuired by court)
Signature �--� C" gay �.►.�
Name Sophie Nordstrom
Title Court Administrator
Date a / a
Customer contact for scheduling of maintenance/repair
Name Sophie Nordstrom
Title Court Administrator
Phone (360)385-9395
Email sordstrom@co.jefferson.wa.us
Approved as to form only:
February 1, 2023
Philip C. Hunsucker DATE
Chief Civil Deputy Prosecuting Attorney
Contract Administrator
November 1, 2022
502.489.5118
Megan.molnar(a j_ays.com
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ATTACHMENT B
Priority
Example
Initial
On -Site
Level
Response*
Response
Urgent
Non -Recording System; inability to record audio;
1 Business
2 Business
inability to record judge, witness, or attorney
Hour
Days
microphone(s)
Faulty monitor, camera, microphone (other than Urgent
2 Business
3 Business
High
Level examples), or system mode not critical to
Hours
Days
recording; publishing; secondary recorder;
Normal
System adjustments to microphone or PA levels,
4 Business
5 Business
camera views, and user settings;
Hours
Days
Next scheduled
Supportive
Operational training or minor/preferred hardware
8 Business
Preventative
or software user adjustments, video conference
Hours
Maintenance or
other higher -
level repair visits
*An "Initial Response" for the purposes of this Agreement is when a service ticket is
opened and acknowledged by JAYS help desk or JAYS Safeguard Technician.
**An "On -Site Response" for the purposes of this Agreement is the time from when JAYS help desk or
JAYS Safeguard Technician logs the ticket and when the JAYS Safeguard Technician arrives at the
Customer's agreed -upon appointment for the initial on -site repair.
F7
JEFFERSON COUNTY
BOARD OF COUNTY COMMISSIONERS
AGENDA REQUEST
TO: Board of Commissioners
FROM: SUPERIOR COURT/SOPHIE NORDSTROM
DATE:. I-O(/
RE: Justice AV Solutions (JAVS) Maintenance Agreement.
STATEMENT OF ISSUE:
Superior Court is requesting that funding for this agreement be approved for funding for 2023
budget year.
ANALYSIS:
On an annual basis, the Superior Court applies for funding regarding the JAVS Safeguard
Maintenance Agreement. This agreement covers the maintenance for the courtroom
audio/video equipment for the period between 02/01/2023 to 01/31/2024.
FISCAL IMPACT: Total amount is $8167.00, with $6588.00 transferred from budget line
SC51221 480000 and the balance of $1579.00 supplemented from budget line SC51221
310000.
RECOMMENDATION: It is the recommendation that the BOCC approve this expenditure.
REVIEWED BY:
Mark McCaulf , County Administrator Date
ad U /d 'S 5L
CONTRACT REVIEW FORM Gear Form
(INSTRUCTIONS ARE ON THE NEXT PAGE)
CONTRACT WITH: JUSTICE AV SOLUTIONS(JAVS) Contract No: 020123SC
Contract For: JAVS SAFEGUARD MAINTENANCE AGREEMENT Term: 02/01/23-01/31/24
COUNTY DEPARTMENT: SUPERIOR COURT
Contact Person: SOPHIE NORDSTROM
Contact Phone. 360-385-9395
Contact entail: snordstrom®co.jefferson.wa.us
AMOUNT: $8167.00 PROCESS: Exempt from Bid Process
Revenue: n Cooperative Purchase
Expenditure: Competitive Sealed Bid
Matching Funds Required: Small Works Roster
Sources(s) of Matching Funds Vendor List Bid
Fund # 001-240 RFP or RFQ
Munis Org/Obj SC5221480000 Other:
APPROVAL STEPS:
STEP 1: DEPARTMENT CERTIFIES COMPLIANCE WITH JCC 3.55.080 AND CHAPTER 42.23 RCW.
CERTIFIED: [■ N/A: ,t,, C',
Signature 6ate
STEP 2: DEPARTMENT CERTIFIES THE PERSON PROPOSED FOR CONTRACTING WITH THE
COUNTY (CONTRACTOR) HAS NOT BEEN DEBARRED BY ANY FEDERAL, STATE, OR LOCAL
AGENCY.
CERTIFIED: [i] N/A: ,� 1, c, -21
Signature I Date
STEP 3: RISK MANAGEMENT REVIEW (will be added electronically through Laserfiche):
Electronically approved by Risk Management on 2/2/2023.
Please add punctuation to the agenda request.
STEP 4: PROSECUTING ATTORNEY REVIEW (will be added electronically through Laserfiche):
Electronically approved as to form by PAO on 2/1/2023.
Only the Board of County Commisssioners can approve contracts. Next
time, please use county standard signature block.
STEP 5: DEPARTMENT MAKES REVISIONS & RESUBMITS TO RISK MANAGEMENT AND
PROSECUTING ATTORNEY(IF REQUIRED).
STEP 6: CONTRACTOR SIGNS
STEP 7: SUBMIT TO BOCC FOR APPROVAL