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Home My WebLink AboutWSF Spring 2024_All Staff FINALWelcome! We will begin shortly. While you’re waiting… •Mute your mic. •Find the Q&A box to ask questions or for help with technical issues. Spring WSF All Staff Meeting Thurs. April 18, 2024 3 HOW TO SUBMIT QUESTIONS •To ask a question, click on the Q&A icon below. •For closed captions, use the CC Live Transcript button. •All attendees are on mute. •WSFEmployeeComms@wsdot.wa.gov PANELISTS 4 WSF Assistant Secretary Steve Nevey Deputy Assistant Secretary Nicole McIntosh Director of Planning, Customer & Gov’t Relations John Vezina Beth Stowell Interim Director of Operations Todd Lamphere Director of Finance and Administration AGENDA ▪Vision and Mission ▪State of WSF ▪Service Updates ▪Dispatch Team Updates ▪Governor’s Budget Updates ▪Q&A ▪2024 WSF Assistant Secretary Award! 5 MISSION 6 7 BY THE NUMBERS 7 Highlights and accomplishments from Jan. 1, 2024 to Mar. 31, 2024 3.8 million total riders 2,004,574 total drivers 1,844,890 vehicle passengers & walk-ons 35,181 total trips; 390 departures per day 187,473 service miles; 7.5 times around Earth 99.0% trip reliability 16 lifesaving events 676 medical transports 86 whale sightings reported WORKFORCE DEVELOPMENT UPDATES 8 UPDATES ON ELECTRIFICATION Jumbo Mark II Conversions •Midlife propulsion system updates and conversion work began on Wenatchee in Sept. 2023 at Vigor shipyard •Wenatchee crew factory training is scheduled for next month, building on electric propulsion system training held at the MEBA Calhoun school earlier this year. •Tacoma conversion begins when Wenatchee returns to service •Puyallup conversion work funded in the 2024 legislative session; will follow Tacoma (if awarded) 9 UPDATES ON ELECTRIFICATION Hybrid-Electric 160-Auto Ferry Procurement •Conducted a Request for Information (RFI) which closed in January 2024 •Invitation for Bid (IFB) in development •One- or two- contract approach allows for accelerated construction and delivery •WSF refining Vigor’s earlier design •Nationwide procurement increasing competition—over a dozen interested prime contractors •IFB to be issued this spring, with contract award in fall 2024 10 SERVICE CONTINGENCY PLAN ROUTE BASELINE CONTINGENCY PLAN 15 vessels FULL SERVICE 19 vessels summer 18 vessels spring/fall 17 from late-fall to early-spring Anacortes/San Juan Islands 4 vessels including 1 interisland-only vessel 4 vessels, including 1 interisland-only vessel (No interisland on winter weekends) Port Townsend/Coupeville 1 vessel year-round 1 vessel: Late-fall to early-spring 2 vessels: Late-spring to early-fall Mukilteo/Clinton 2 vessels 2 vessels Edmonds/Kingston 2 vessels 2 vessels Seattle/Bainbridge Island 2 vessels 2 vessels Seattle/Bremerton 1 vessel 2 vessels Fauntleroy/Vashon/ Southworth 2 vessels 3 vessels (2-boat service on winter weekends) Point Defiance/Tahlequah 1 vessel 1 vessel Anacortes/Sidney No service 1 vessel (spring/summer/fall) 11 GOVERNOR’S BUDGET UPDATES $194 million increase •2024 supplemental transportation budget provides us with a total of $1.5 billion Funding will go toward: •Improving service reliability •Increasing workforce development •Electrification •Vessel and terminal maintenance and preservation 12 OPERATING BUDGET Additional $30 million provided towards- Workforce Development •$10 million for two additional crew (OS and Oiler) to be added to each shift. •$2.1 million to expand the number of ABs to the credentials and pilotage experience to become LDOs. •$988k to support the Wiper to Oiler promotion program. •$935k to add additional dispatch and bid administration staff. •$658k for increased staff hours at the two new terminals to assist with the ADA community. •$540k to expand MITAGS training scholarships •$538k for additional WSF Human Resources positions. 13 OPERATING BUDGET Service Support •$4 million to maintain Kitsap Transit passenger-only ferry service. •$3.2 million to add passenger-only ferry service between Seattle and Vashon Island. 14 CAPITAL BUDGET $164 million provided to- Electrify ferries to support climate goals •Support to begin 5 new hybrid- electric ferries •Convert 3 existing ferries to hybrid electric propulsion •Build vessel charging infrastructure at terminals Improve the resilience of ferry infrastructure •Additional vessel preservation funding •Additional funding for emergency repairs 15 16 RECOVERING COSTS THROUGH FARES Total Operating Program Budget $770 million Revenue sources other than farebox and non-farebox revenue $398 million Farebox revenue $364 million Non-fare box revenue $8 million Farebox/Non-farebox recovery 48% All of us play a part in helping to achieve the $364 million in farebox revenue! DISPATCH PROJECT Optimize complicated processes: Watch/shift scheduling and dispatching Position and vacation bidding Training/qualification management Payroll auditing Generating reports from operational data Verification that union CBA, agency policy and US Coast Guard regulations are adhered to WSF intends to acquire and implement a new dispatch system for deck, engine, and terminal employees using $14 million approved by the legislature. Improve the efficiency, consistency, and accessibility of processes and information to support the effective management of agency operations, as well as service delivery to the public Current target implementation timeframe is in 2025 with project completion in 2026. Project schedule will not be finalized until after a vendor is selected for the software solution. Vendor recruitment will begin in Spring 2024 What Why When CHANGE READINESS SURVEY Change Readiness Surveys gauge the awareness, attitudes, perceptions, and concerns of affected users, providing vital insights into the organization’s preparedness to embrace the upcoming changes. Positive Perception of Changes Majority ‘agree to strongly agree’ they are aware and have desire to support this change Mixed Reactions Across Departments Large spread of responses amongst and across departments Strong Desire for Consistent and Frequent Communication Uncertainty and Lack of Clarity Key Themes 77 63 14 16 6 4 5 6 3 2 Overall Survey Reponses By Department; By Survey Type n = 424228 CHANGE READINESS SURVEY TIMELINE “More details? Nothing has been shared and seen at my level.” “Lots of updates please. So much bad info makes it around the fleet when there isn’t enough info given out. Quick Notices, etc are” “What are the changes? When will they be implemented? How will they affect day to day operations? “ “Thanks for trying to get us better equipped for success.” “It would be helpful to understand the goals and scope of the project. I'm excited about some potential reports and information that could be more easily available to me, especially concerning how "hard" Dispatch is having to work to fill relief requests, overall crew availability, and times/watches that are more challenging to fully staff.” 1 2 3 4 We Are Here 2026 Project Completion Baseline DISPATCH PROJECT OUTREACH The team is dedicated to engaging end users throughout the life of the project to ensure feedback and input is incorporated into the creation of a sustainable solution. Interviews Face to Face MeetingsSurveys Feedback Incorporate survey feedback into communication and user engagement plans Begin user outreach activities across all departments Provide information and updates on a routine basis Next Steps QUESTIONS AND RESOURCES 21 More Information Dispatch Support Network Sharepoint Site Change Readiness Survey Results Contact Us – feedback/questions reviewed weekly Feedback/Input Form Email - DispatchSupportNetwork@wsdot.wa.gov 22 Q&A 2024 Assistant Secretary’s Award There are 4 criteria: •Impact •Dedication •Excellence •Character 23 •Any WSF employee can make a nomination.* •The Executive Team (Steve, Nicole and all the directors selects a winner or winners and may also select honorable mention(s). *ET members are not eligible for this award. 2024 Assistant Secretary’s Award Nominees 24 Honorable Mention Honorable Mention 1.Christopher Draper, Eagle Harbor Machinist 2.Eagle Harbor Weld Shop 3.Daniel “Bud” Fielder, Operations Chief Mate 4.Frank “Bill” Fletcher, Terminal Operations 5.Jeffrey Lamont, Regional Ops Manager 6.Suzanne Lowe, Vessel Ops Quartermaster 7.Kristine Spadoni, Chief Engineer/Engine Crew 8.Carol Stearns, Terminal Operations 9.Marie Waterman, Ops Relief Watch Supervisor The winner of the 2024 Assistant Secretary’s Award: Frank “Bill” Fletcher 25 Next up: Teamwork Award 26 The Teamwork Award honors a team of WSF employees that has made a significant positive impact on Ferries within the past year. Nominations will open in the early summer and will remain open for a month. Criteria •Impact •Trust •Cross-functional collaboration •Service 27 Questions or comments? WSFEmployeeComms@wsdot.wa.gov