HomeMy WebLinkAbout071524 email - WSF Weekly Service UpdateALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
Good morning elected officials from ferry-served communities, here’s this week’s update. Please let me know if you have any questions.
Thanks,
Hadley
Weekly Media Highlights
Lack of boats leads to canceled trips – Seattle Times (attached)
Major Issues of the Week
Due to a significant rise in crewing relief requests, and a vessel out of service, last week saw a dramatic increase in cancellations on nearly every route.
WSF currently has four of its 15 operating vessels assigned to the Anacortes/San Juan Islands routes. On Thursday, two of those vessels were out of service with mechanical issues, including
the one used for mainland crews to get to the Interisland boat in the morning. So, until the vessel in service could get that crew to Friday Harbor, we were temporarily on one-boat
service, something which rarely, if ever, has happened before. This would be challenging enough for our customers and frontline staff at any time of year, but of course even more so
on a sunny summer Friday. While three-boat service was restored that afternoon, it was the next afternoon before we could get a fourth vessel moved up from another route to restore
full service to the islands.
WSF’s dispatchers do an amazing job filling relief requests, some of which come in an hour or less before a crewmember’s watch. While these relief requests are usually filled without
public awareness, despite making over 1800 calls, dispatchers were not able to fill relief requests necessary to meet U.S. Coast Guard required crewing levels. This put the Fauntleroy/Southworth/Va
shon Triangle route on one-boat service (already reduced from three boats to two since COVID) all day Saturday, Bainbridge/Seattle on one boat for most of Saturday, one-boat service
and then a smaller boat assigned on the Clinton/Mukilteo route. These downsizings also led to longer lines on other routes, as customers shifted their travel away from routes on reduced
service.
We understand our customers’ deep dissatisfaction with this service and worked all weekend – on Saturday and Sunday scheduled meetings and offline. Far from being callous or unaware
of these issues:
* WSF’s excellent frontline employees – vessel crews and terminal staff – showed up and worked hard, using their training and customer service skills to get sometimes anger and verbally
abusive passengers safely to their destinations.
* From July 10-12, Dispatch made more than 1800 calls trying to fill relief requests.
* Watch Center Supervisors managing service on every route, dealing with emergent issues with professionalism and composure.
* Information Agents working tirelessly to answer customers’ questions and get them accurate and timely information on what to expect as they arrived at terminals.
* Vessel Maintenance, its crew, and staff from our Eagle Harbor Maintenance Facility worked on repairs to the Yakima.
* WSF management worked all weekend trying to provide as much service as possible with available crewing and vessel resources.
Service Reliability*
For the week of July 8-14 systemwide service reliability was 92.6%, below our current 95% goal. Last week we cancelled 218 of 2829 scheduled sailings, of which 10 were replaced. Of
the 218 cancellations, 57% (125) were due to crewing, 16% (34) were due to a vessel being out of service, 20% (43) for schedule resets (when a boat is so far behind schedule, we cancel
a sailing to get it back on schedule, providing predictability for customers), 6% (14) were due to the Interisland crew not being able to get to their boat at the beginning of the day
due to it being out of service.
*For WSF, “reliability” refers to a scheduled sailing taking places, not on-time-performance. We understand for the public a significantly late sailing isn’t “reliable,” but we also
share on-time-performance data <https://public.tableau.com/app/profile/wsferries/viz/WSF-Public/Index> for transparency on both metrics.
Vessel Availability
We’re operating at our 15-vessel current service level. The third “bonus boat” on the Triangle route has been moved to cover core service at Clinton/Mukilteo (the Clinton/Mukilteo second
vessel moved north to the Anacortes/San Juan Islands routes to cover for a vessel out of service with mechanical issues).
New Vessels and Jumbo Mark II Conversions
New Vessels – We have released the first part of an Invitation For Bid, allowing us to begin prequalifying shipyards, moving to selecting a shipyard(s) by the end of the year. We are
still scheduled to deliver two boats in 2028.
Hybrid Conversions – Work continues on the Wenatchee, the first Jumbo Mark II vessel undergoing its long-planned midlife propulsion upgrade. That work includes on-going coordination
with the shipyard on when the conversion will be completed and the vessel ready to return to service.
WSF Community Engagement
Wednesday, July 10 – Port Townsend Ferry Advisory Committee
縴ク廩䧋갏髞傸큊郓ྭᱼ蹶ᜄ緕ⰵ急ꇃ답앶嵺譈⦒薃猓镤�剟ﲕጲ싏蹶䊋揓⾹모ು幊⑩佮盄읐㿌⯧觲덎␎钏뎖瀎ࡋ搔棬紺鄹䀍㌭飓芥惷澸ꤍಖ㒍퓙䘬⧢溛ﯧ褰ศ㏽脪篵㼾ħ碒쵔�㓄裇僾惄듣楓㔴廙㽂ቤ鵾렌刕雨㠂⊏⩨␗⠈悤튟锴釗铽㼵룰詭⿉鐭쀀欭돰뽒�蠇࠙펺ꥷ餆眄젳蠘솕ᕢ㝋慟隑鹀䜆룓ᷳᦏ버⍄ᰂ掭震䜑뻭㱕럡̞䌦约橒雷㝶㠭뱶᳴ፃ挂ሱ䠳畗뫡㦅龜⟊縲嬜祑⢭陚쏨㿡阈敗꩐뾅遧㘽ⶪ䢣븤
죏嵺厴䮡妟풝≩孜墕燄㲨퐃䘳ᨻ⩗盘鉿Ꮭퟲ뉘�襅瓮䓹⅗ꇖ镠볖㙺ꨑ愒ℭ箊客浪ꝷ䙽䷃逤�鏀种᭲ﺎኤ唄甤숵茦Ꚅ玞맼㗑䛝푫ⵉ霛ⶩ嗂䋣픙�ᑾ詺㥴쩠鱘㰛宫돲忹핔퐡头팧窹绚㒣劀鷗刉蒇粒걊栅睻꿌쌑㖞ÿ몗뮕�韪盺蘶≹႐䃒耸﬩狀⊖㴡뻤禟↩㉟ꧏ孚䭰곸퇭㌸킊廈啅ꄣ정늜鷅对쏂苴屙꧃䣘麪⊬餷䣙镨≏腑㍪㡴摲波ゆ稐쎭㉩懍ﰅ籚㎗벭솜呅鑪敩ੵন누穖超鯦徰珉ᘁ붲ᣃꎝ뱀鐑�㳨艰⚯틼鶼쎼﨤䯐끻
帔堂誸ꅲ찬펤熗�燈鹠芥閰ਐ㔴䲯뒴�꽴騆뢇吀�嚡٦쐢被俩ᒧ㪮牬슻蛊掆绅ꑢ硴舖잌⎏僄戏�곚殖䡫⛚�ꍑ儭灏螦㤫ℙ匓淒ﴛᘒ♦微ꃡÿ瘣닻㈞⋰륎畭ଧ⪉농ᓵ僧쥀芉ࢼ箋♽壝䯙쩫剁㡘䲃좖㶤跍샥庬ﲛ斁砿⨖�뇪ᜯ臠᳁⡂瀜㉰䔁綴�᠉龳⛙袸䘲阧풏誛謯頜ẃ崤뚔긕伤ሁ짵颍颒딾帘앑㉳ÿ⨳㼨݀쐧藇椩✠飽⿱휊ᓳ뒬´鸜믬詈麌驣ꐢ썘欕號﮵᧰깋ힼ괿⧌㫤㘯ꀨ⟊⊕⤈얼첨衉�旵伬仢읗戦⤈ᵵ卺멖ꦸ췯뎿猡
칎땙䊖榦᎘⺸ퟟ꤇伅埪픤⟶쎹Ⓝ꼐촄倃Җ剷氱敊묁ᦕꛭℓ䣻ῠ雸棹堈Ꜯ럕壈䠒샃螕㍆왐篲⤫�㢐똨ꢃ䔧彣缀྆눈寢锎蚨䊠홫慎쇣堤썇檢ଟ탑冃熷뻡䉌팊坨ꙉ䜆餥皈⑶鏔쟗焦Ꭿꚋ梶ᣨಖ䂬툏檜㛌폯褗䤭꼓鼢ퟪ〤햢賧胛䞱ģ臛갟ޕ踡ꍔ㧚ቯጲ⓷嬬㠝⺨༝᪇᱿᠃䷮䆫⭣ꋊ瓖趉⍩蒎긱ᓤ뵝ꖮవ⧳ꜧ咨媷큯㧾섰∙险툴茻않䍆䕂⑁뮏Ꝕ푖紭适ङ䰽ﺔ薹亞ࡆ檉蓹獷Ḕ䍑ց켌蕓렖ي洬멹⑮둉谴흫䈈䢞瘅瘅븪ꌶ唌딴ꎖ佣ℜ㔅
骵ᅢѱ饅쏥꾓縒꜒꿟跁⪁ᐩ˝팓ޭ屃ட搋㟺疚❍퓗輡훔顦�ⱜᄷ涴ꐛ튜�◢ҁԵ愺寠깋诵뗫⚉鲇뱐䞲儂䘡첝窒ꩱ䪅蚷ꥎ눖鿐셒쀪錗唛座昋᷵威룤闼퀱甮㸝�솲텲昼𢋆誛⭈铊혫ʸ蛚킴籍勷〤㝍⟯酺䠜뾊自䊒垤Ӻ彖몽ꎌ傔ೄ⸢>ᜀ弮뺇䤦�軹曊譕兎耒ꠁ�ᕉ䀡ೣ呸볡科⢓뚸ﶔꦖ弫螢吆躌楛뀪ⱟﲯ醧ÿ䮆見嚉ﳸ靺ꭎꙏ➃桞局Ⓩ婬괲䌚鷷ꊲဒꗟ삮ᷣ䣄⁓楂궣၆椆⫦ᔨꋤ글䈆ጊ诹畕᳡ᒦН却럴⟤龘ԅ㗔恵
珋愨转▉負劏䋗㓯徏㳦庿।ۉ즑檩걔𣏕タf䔀䉲襥㝑汷쓼ᬏÿ临兇㱌ᙅ�՞竅⓲힟ꦏ摔萺즭哋�勁몷寤㇖႟㽁䮆Ꚁ뷕ꍙ䵚쩾�핂ﰤ䞆ꂒ濮樭摙湷狥䶘伪蠯䎓篢㣤肙咢�퍊ﬖ⋰მ㚒ḵ磘ꠐ⪩胖鈫⠐蹗ﻪꐵꡨ魿ވ㢒輢붷廖䑖躹ꠒ㇒ဂ街栬�쟣桅햹稹㦏㿦峣➘覽쬊ÿ交ཊ鋩橚녆둳쟈䛄욿滛陖뀭䥝⧰룽䄌큒濑⒤퐘ᰰ쐫䀹쐅뭤膤肻�㖁驘蔴穅荑렟蝗镆ᣏႮﬓ㰴㱸觗菱䍖쬭倡永䦡芫㢓ⷊ騭拑♲
傻⪾齹Ჸᒁ랐ꧪ헃쟵媥精⥭䢱䨙⢠਼憱旸ৈ꿽⊖�ꞡ矋ᨔꪅ숫쌙㯅�锣꼃ⰾ�撻⩩㟚疙⥿靪斍鐕ჳ訣ᅹᅦᗋ쭂⨉獏麐戶轔軳ꊵ婫ﵺ�떞ѹ跷褁昦싺掅⤟렕Ś遃�ꑱךּ⡞䮂鉸됶垆ᖒ睕쵂ꬠ㧔ᨡ摢ꊣ梋鱤쇜䔃ꐭ䓲㝵⎑ㄢ�㒲䥢᱁橑筪徶槹嗹㚽ﻪ磎﮴⍋⯨㈕씽䏀唡呒訍粫๘捖弚폹阍ⲍ楫즧䝳騜龆竩Щ떮錾〫⑵┞H顭뺅툶꣬믒嚯䧤ᱯ⚏旑榜揞侗䢵阡㰧녂ゖ맩㪭泥쵫訅겙髠ू䀲淴蒓簕쌚拉럔릺剸程p진攡㠅
쪜尙९뀶㗑㏓㟩夺㚱�ᅩ圀邇筇ꎑ↠ቾ襏燉䊠閞ⷤᾖഖ︾�챊홛侂☙㖊腗⚥ᢪ쬐屃즬芘⯋䶻蘿㔭⚉ᖆ뷺ᦷ蓟鑙ⱺ립뎟כྩ묮団뎶놱떴芸緜婠ߜ溆餑瘚❣㸅ﶚ⎕퉱撻�淌禔쩯埖�ꩁ糉�䓍ꭟ聚徥햓臕䳩좑᪣慵ꁽ뻨鹉뭴鮶驐洩懭浈妮覦鏗싋唰㍽㛎휤┩讘霜嵃�除⅙ꖁ⠫ൕᡬ璨兔樜ﲄ靃襼悓ꨌ쳗煉쭳풔᙮捛꙯⑪鋌쳅㾼㽗优ㅌ╦₾鑩觋엌짂鏼ꌾ䎪�桃�ᭋ쑝죐⒱頴䥇Ȋ呃ሃ垣᫄⏤랍ꀦ䴱챇骟摞ೳ擺켷파ᵃ쒺幢ﱊ
ၜ⡅Ɯ煹䥊ม람롇᷒铝緋敵鸐㗞뜲㒧쾋諢䣘薼逊≈阿➗侮얇毞굈�堫뗭輻ꘄ⮍䆥馄Ṃ탛勐앰퓆詋䡞♝凫㞒뮸킟瞴중㝻༫▊阧㟛汏ሢ杤뼔뽖美덇Ԅ悢웱ᐢ鎔㽒沯র툸굈컞叧ᚶ�蘽᪕鈵⫅烇ⓔꜳ∱뮫寈ῠ蘿텥옥ゖ펆쩗蟚⓯㊳䏜≯ᝫķ৽⹇茠젔Ⱄ兤ꕚ둌읉䳡㜴淓坃䛲ꢇ�⑃錶兩�⏔ෳ밪䲓셏훸ẑ뙤ⳗꩼ隺Ꭹ녨ꡏᄧ묅㕉蒭퉮偆萰唞쒧ᦶ唒뜭濕뾣ᅯ퀀ᰭ輸뜼�犼詂愑ﴁ鐵⢄쉪ꮔɗᄇⰀ㙪ḷ뉠뺵䭋淉렢㒕䫸芕癆
ꖖ㠊穐Ỵመ駗큢獡檨曶嚒ㆷ싇⣢煃钏떟ꔀ쓈졘缾릿솎◚梵⻀꣡婩챌燣䅈궮ā➞跇钊ꗚ▋퀖ඒᩃ웁ꀐⅵꎷၬꚎ닻紼ૈṏ㦧茼�掻鍒騭䎏熽軈㰿芇뵒荴㱚䢊ת⼙ᰍ酪i脚࣋菆옴䫓銘〒ᖔ䇤栙䊀䆹ػ䃰ﴔ㔙ᙒ곷꓁枹败┲㙊攙撞뱕拔▔䅜ꙅ킖ќ聉ሤᣬ緬壆逘璮磛勝�浏슀畯ꌨ㮎⼗囟娶퐎粧딨ꠁ罛讻0ఀ딉툢褻丢ꋞ罬霌划啝薠疩爤ﴣ碉䣬처쵹ኒ䴻씽ᅕ誇ﳴ蹰Ჯ䩏姝俇䞍짫呺ꖖ⟑붝Ṏ⾏ዙ憊࣠团ⴚ
£瘀튯ᰌ鍒롊㡉ᚿ䔪�ﭐ࿓⺫沝稔웑㠴㑆뫚孚⋅ૉĵ号ᓳ쌕ꣀ뉢ȣ銑铝尓ꮍ릤粬끦꾜Ẋ쌿ሇ䞹ᾩ⓺∳�쏈첏蛯衛⤀ᤳꉻ䜭ᗼ虿⨅𥳐ꦶ响ꮣ뜳옯⺹윲嵤훼쓒츍厠舔ſ龓⦽䄓벤펇馸⧼鱚撧࡛刘፩╗䑨わ⩙秱႘ୈ郇㮠ꅗ烼◱땉奻領淮凣ⷻ༛菣⪌ꯃ鷀浯㟆ḹ렴盫લ쨴잩쮯䨐쨪俯膚蚢㭲죋︓ೈ⤨障ထ㭽䠻킫ᜫド幡㈛ί䫟��㾧ଃ窹魯ᣦ╯빯⤔✖ต糤坱ꯢ녰⩶嗬閼蚫ꠀڨꆧ˂宲❈걥ꞑ먃삐묟쩬ⶀ⨒ᦂ譄릋鰛´ᧁ鼎
렃ﻣ瑾朙ᄊ杫Ὢ䢀ﱛ傡ሿ⦸꤈᬴䱏퐼䨉ᒑ侜寢ई絓쨯䍋駵熣䥞映㼕탪硤ᘂ叽쳋Ⓚ䕠쵸Ṛ誠樜ꈪ⺺⎕᠁�鎁諠锸䠛䚳ƣ웾或虿쉄쐫嶗馶嚢괚耏⇟䡑孆냨ꏍ긮䚓辶浰剌࿏청휊ⓐꯈﱊ路鍅ꍯD萪뒐ÿ傂♗쀠竉ⷳᬙ豮뼸⃪ꧤ䨜肋ᔔ簬豪踿腇阶拏ꥑ焻묣༫ブ␘䡉훩账䇼䠥㋼ಯ驜᩿壱뷚咃㓾骨붽ʄ赏忾︐膸駄扁ꪁ詤︪賔뀿젌洌딷滑沮⺯뵭�竧퇖⌙梅⥏䨤ᓰኊ媏맅逖ສ⦀ᄅ搀恵뢱꺭淣Ⳉᤆ뭙奊ࠗ䑕暊赂੩㒰ᗵಋ芒뮆髝갹ᒣ
䛪䉓ꖅ阦洞靝ǀ鑁◈굁ẘ༙霍弓罗⟥쇮ꓡꙍ螁㡕ⷰ庵鰢䕎땭뼦脊䳯唡코J眘뱂퍶햺꾶䢎ᱚ㳑隈緱�䨎ꩄ蒺窲캓運䬅눓ꂀ