HomeMy WebLinkAbout121624 - WSF Monday Matters (Dec_ 16)ALERT: BE CAUTIOUS This email originated outside the organization. Do not open attachments or click on links if you are not expecting them.
Message from WSF Director Steve Nevey
As reported below, WSF’s percentage of completed sailings fell from 99% two weeks ago, to 96% last week. The vast majority (74 of 119) of those cancelled sailings were due to vessels
being out of service for repairs. While this decrease in service is frustrating, and a statistic we’re always focused on improving, it doesn’t reflect incredible work I saw this weekend
from WSF colleagues.
When the 65-year-old Tillikum, currently assigned to the San Juan Islands’ Interisland route, went out of service with a mechanical issue on Friday afternoon, a cross-departmental team
of directors, managers, and their teams went to work looking at options for restoring service on that important route. First, they adjusted sailings of vessels assigned to Anacortes/San
Juan Islands routes to get students home from school, while coordinating robust messaging to ensure customers had as much information as possible. Then, while exploring options to
move a boat north to restore Interisland, they set twice-daily meetings for Saturday and Sunday to ensure restoration remained a priority.
Saturday brought two additional challenges – extreme weather in the islands and a hard landing of Kaleetan while it was docking at Lopez. The team seamlessly continued its work, planning
for moving a boat to the Interisland when the weather improved, supporting an inspection the Kaleetan, and providing as much service as possible with the two remaining San Juan Islands
vessels. The Kaleetan returned to service in early afternoon and the group completed its plan for moving a boat to the Interisland in time for students, county workers, and others
with essential weekday travel. Yesterday, the team again met for hours, confirming their boat move plan was working and customers were aware of adjustments.
WSF has three strategic goals – Service Excellence, Improved Communication, and Empowered People – all of which I saw in action this weekend. I’m incredibly proud of the teamwork I
witnessed on Friday, Saturday, and Sunday:
* Operations – Anacortes Terminal Staff, Watch Center Supervisors, Dispatchers, Port Captains, Kaleetan and Tillikum Deck Crews
* Vessels – Kaleetan and Tillikum Engine Room Crews, Eagle Harbor Maintenance Facility Staff, Port Engineers
* External Relations – Web Agents, Customer Service, Planning
The Interisland is sailing today. We’re working on repairing the Tillikum, so it can return to service and we can move its replacement back to providing “bonus” service on the Fauntleroy/Southworth/
Vashon “Triangle” route. Given what I saw not only this weekend, but every day, I’m confident this will be achieved as quickly as possible.
WSF Weekly Media Highlights
Fauntleroy ferry-dock replacement project’s Community Advisory Group hears about a ‘hybrid’ as decision time draws near <https://westseattleblog.com/2024/12/video-fauntleroy-ferry-dock-replacement-pr
ojects-community-advisory-group-hears-about-a-hybrid-as-decision-time-draws-near/> West Seattle Blog
Good Samaritans chronicle Elliott Bay boat fire and how they saved a friend in need <https://komonews.com/newsletter-daily/washington-state-ferry-bainbridge-island-good-samaritan-seattle-king-county-
flybridge-fire-vessel-911-call-alki-beach-downtown-seattle-engulfed-ac-power-space-heater> KOMO News
Customer Service - For the week of Dec. 9 - 15, our customer service team sent 90 rider alerts, received 1,217 customer calls, and fielded more than 115 written comments and emails related
to reservations, schedules, and fares.
Completed Sailings – For the week of Dec. 9-15, we completed 96.2% of our 2,787 scheduled sailings. Of the 119 cancellations, 62% (74) were due to vessels being out of service, 13%
(16) were due to weather, 10% (12) were due to tidal currents, 9% (11) were for schedule resets (when a boat is so far behind schedule, we cancel a sailing to get it back on schedule,
providing predictability for customers), 3% (4) were due to other miscellaneous reasons and 2% (2) were due to crewing.
WSF measures on-time-performance (OTP) separately from completed sailings. Quarterly updates on OTP, daily ridership, and ridership by sailing, can be found on our public data dashboard
<https://public.tableau.com/app/profile/wsferries/viz/WSF-Public/Index> .
Vessel Availability
We’re operating at our 15-vessel current service level, adding a 16th “bonus” boat seven days a week on the Fauntleroy/Southworth/Vashon “Triangle” route when crewing and vessel availability
allows.
Jumbo Mark II Conversions/New Vessels/Terminal Electrification
Hybrid Conversions – Upgrades to the Wenatchee propulsion system and installation of electric power equipment is expected to be completed and return to service in summer 2025. Significant
work has been completed to date to include removal of two propulsion diesel generators, installation of electric power conversion and distribution equipment, upgrades to obsolete propulsion
control equipment, reconfiguration of piping systems, and build-out of two new battery rooms. The Tacoma conversion will not happen until the Wenatchee returns to service.
New Vessels – The contracting process for new vessels continues and we’re in active discussions with industry about the terms of the Invitation for Bid we released. We’ve received three
pre-qualification packages from shipyards across the country.
Terminal Electrification – WSF is in the process of planning and designing charging infrastructure at 16 of our ferry terminals. This effort begins with ensuring that each terminal will
be able to secure sufficient energy through collaboration with local utilities. Community engagement and predesign work is underway for the first four terminals that will be equipped
with vessel charging systems – Seattle, Bremerton, Bainbridge and Clinton.
WSF Community Engagement and Government Relations
* Wednesday, December 18 – San Juan Islands Ferry Advisory Committee
* Wednesday, December 18 – San Juan Islands Schedule Task Force
* Thursday, December 19 – Ferry Advisory Committees’ Executive Committee
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